Summary
Overview
Work History
Education
Skills
Timeline
Generic

Olga Vargas

Experienced Pharmacy Retail Manager
Bronx,New York

Summary

Motivated Pharmacy Retail Manager with 11 years of experience smoothly running stores and coaching employees. Focused on increasing efficiency while reducing costs by implementing useful procedures and tight controls. Resourceful and forward-thinking with hard-working and dedicated mindset.

Overview

15
15
years of professional experience
1
1
Language

Work History

Beauty Consultant

CVS Pharmacy
12.2024 - Current
  • Drive customer satisfaction and engagement to promote NPS (Net promoter score) and increase Basket Size
  • Review weekly BPC metric reports to analyze and plan for sale drivers and opportunities to increase profits and products promotion
  • Execute weekly or monthly events to drive Brand awareness and promotions to increase target sales and build customer loyalty
  • Ensure and maintain the presentation and in-stock of Cosmetics and all beauty related categories in store to deliver exceptional service to customers, while driving product availability to sell
  • Increase and promote basket size and transactions dollar amount
  • On Inventory, Events to review key metrics to elevate store success

Store Manager

CVS Pharmacy
04.2023 - 09.2024
  • Leading teams to deliver exceptional customer service
  • Executed daily and weekly inventory replenishment tasks to ensure in-stock and product availability
  • Created a customer-friendly environment and a safe, presentable store while following compliance regulations
  • Implemented and reviewed planograms and monthly profit planners, and ensured proper merchandising for sales and seasonal products
  • Process weekly truck deliveries and ensure accurate and timely pack out while following up on quad owners
  • Execute process and procedure for effective inventory results versus budget
  • Drive sales to promote profitability and healthy P&L

Operations Manager

CVS Pharmacy
01.2018 - 04.2023
  • Oversee the day-to-day operations of the store and ensure that all processes are aligned with dynamic conditions
  • Motivate and lead a team of employees to provide exceptional customer service and promote brand loyalty
  • Drive sales growth and maximize profits through effective stock management, business development and planning
  • Ensure compliance with all state and federal laws for retail/pharmacy-based company
  • Monitor and improve store performance by implementing and reviewing planograms and monthly profit planners
  • Coach and mentor employees, ensuring their compliance with company policies and procedures
  • Provided leadership during store events and promotions

Assistant Store Manager

Walgreens WBA Boots Alliance D.B.A Rite Aid
10.2017 - 08.2018
  • Supervised a team of 10-14 associates and ensured their well-being and security
  • Ensured compliance with all state and federal laws for retail/pharmacy-based company
  • Maintained stock inventory and placed store orders as necessary
  • Created a customer-friendly environment and a safe, presentable store
  • Implemented and reviewed planograms and monthly profit planners, and ensured proper merchandising for sales and seasonal products
  • Received truck orders weekly and ensured effective pack out procedures

Assistant Store Manager

Rite Aid Pharmacy
02.2010 - 11.2017
  • Inspected store areas to identify and proactively resolve issues negatively impacting operations
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests
  • Responded to customer concerns, working with the manager to significantly raise customer satisfaction ratings
  • Interviewed, hired and trained staff associates and equipped them to comply with company policies and procedures
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings

Education

Bachelor's Degree - Business Administration, Marketing

Technology University Of Santiago

Skills

  • Operations management
  • Customer service
  • Sales growth
  • Stock management
  • Retail and pharmacy operations
  • Business development and planning
  • Retail management
  • Employee engagement
  • Leadership
  • Compliance with state and federal laws

Timeline

Beauty Consultant

CVS Pharmacy
12.2024 - Current

Store Manager

CVS Pharmacy
04.2023 - 09.2024

Operations Manager

CVS Pharmacy
01.2018 - 04.2023

Assistant Store Manager

Walgreens WBA Boots Alliance D.B.A Rite Aid
10.2017 - 08.2018

Assistant Store Manager

Rite Aid Pharmacy
02.2010 - 11.2017

Bachelor's Degree - Business Administration, Marketing

Technology University Of Santiago

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Olga VargasExperienced Pharmacy Retail Manager