Olga Vasquez
Houston,TX
Summary
Diligent AR Insurance Follow Up/Biller with solid background in managing insurance claims and ensuring timely follow-up. Demonstrated ability to resolve outstanding claims and streamline reimbursement processes. Proven expertise in communication and problem-solving to enhance operational efficiency.
Overview
12
12
years of professional experience
Work History
Insurance Follow-Up Representative
Addison Group/Orlando Health
09.2025 - Current
- Conducted thorough follow-up on unpaid insurance claims to ensure timely resolution.
- Coordinated with healthcare providers to obtain necessary documentation for claim processing.
- Analyzed denial reasons to identify trends and implement corrective actions for future submissions.
- Streamlined communication channels between departments, enhancing collaboration on claim status updates.
- Analyzed denial reasons to implement corrective actions and reduce future claim rejections.
A/R Representative
Houston Methodist
03.2023 - 08.2025
- Central Billing Office for the TMH Physician Organization for Methodist Physician Group.
- Manage and follow up on all billing accounts in WQ's.
- Appeal and resubmit claims.
- Send medical records.
- Send claims for adjustment, coding review, or credential errors.
- Managed accounts receivable processes, ensuring timely and accurate billing and collections.
- Resolved discrepancies in patient accounts through detailed investigation and analysis.
- Worked with 50+ accounts on a daily basis, meeting performance goals.
- Collaborated with healthcare providers to verify insurance eligibility and coverage details.
Medical Billing Specialist
Optimum Women's Care, PLLC
10.2020 - 03.2023
- Schedule appointments for new and existing patients while maintaining a positive show rate
- Assist with front desk duties as needed
- Appeal and correct claims
- Verify insurance for daily appointments
- Generate prepayment plans for baby deliveries
- Verify and submit authorization requests.
- Athena EMR
- Collected payments and applied to patient accounts.
Medical Billing Specialist
Michael L. Eisemann, M.D., P.A., F.A.C.S
02.2019 - 07.2020
- Scheduled appointments
- Verified medical benefits & obtained authorizations
- Arranged surgery appointments according to patient availability
- Entered claim charges and submitted claims to the clearinghouse
- Checked claim statuses & appealed denied claims
- Posted insurance payments
- Sent patient statements
- Nextech EMR
- Claim MD
- Epic
Billing Associate/ Administrative Assistant
Multi-Specialty Diagnostic Medical Services
05.2017 - 02.2019
- Scheduled patients for medical tests based on physician's referrals
- Verified insurance benefits
- Obtained authorization based on insurance guidelines
- Assisted with entering charges for billing
- Reviewed claim status
- Processed medical records requests
- Athena EMR
- Assisted with payroll
- Traveled between locations
- Trained new personnel
Front Office Assistant
Physicians of Katy
04.2015 - 05.2017
- Responsible for verifying and completing authorization request for medical procedures.
- Scheduling and answering multi-line phone calls
- Insurance Verifier Specialist
- Translate English to Spanish
- ICD-10 codes specialist
- EClinicalWorks software
- Centricity
- Check in and check our patients
- Referrals coordinator
Dental Assistant/Receptionist
Healthy Dental
07.2013 - 04.2015
- Provided patient care
- Assisted the front desk in verifying insurance
- Booked appointments
- Answered multiple phone calls
- Typed in dental treatment plans
- Assisted the doctor as needed in taking x-rays
- Room and measure the vitals of patients
- Sterilize instruments
- Eaglesoft EMR
Education
Certificate - Medical Business Office Professional Program
Houston Community College West Loop Campus
Houston, TX12.2017
High school diploma -
Westfield High School
Chantilly, VA06.2012
Associate of Applied Science - Health Information Technology
Lone Star College- Cyfair
Houston, TXSkills
- Insurance claims management
- Denial analysis
- Claim resubmission
- Medical billing processes
- Accounts receivable management
- Patient account resolution
- Claim status tracking
- EMR software proficiency (Athena, Nextech, Epic)
- Performance goal achievement
- Trend identification and reporting
- Follow-up procedures
- Teamwork and collaboration
- Attention to detail
- Time management
- Problem-solving skills
Languages
English - Fluent
Spanish - Fluent
Timeline
Insurance Follow-Up Representative
Addison Group/Orlando Health
09.2025 - Current
A/R Representative
Houston Methodist
03.2023 - 08.2025
Medical Billing Specialist
Optimum Women's Care, PLLC
10.2020 - 03.2023
Medical Billing Specialist
Michael L. Eisemann, M.D., P.A., F.A.C.S
02.2019 - 07.2020
Billing Associate/ Administrative Assistant
Multi-Specialty Diagnostic Medical Services
05.2017 - 02.2019
Front Office Assistant
Physicians of Katy
04.2015 - 05.2017
Dental Assistant/Receptionist
Healthy Dental
07.2013 - 04.2015
Certificate - Medical Business Office Professional Program
Houston Community College West Loop Campus
High school diploma -
Westfield High School
Associate of Applied Science - Health Information Technology
Lone Star College- Cyfair