Olga Vaynkof
Thousand Oaks,CA
Summary
Results-driven and flexible professional with a strong focus on delivering exceptional customer support. Proven ability to successfully resolve conflicts and maximize customer satisfaction. Possesses a solid background in customer relations and administrative support. Committed to leaving a great and lasting impression. Demonstrates willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Caregiver, Special Needs
IHSS
09.2020 - Current
- Prepare meals in advance, home management tasks, grocery shopping, and assist with daily living activities to maintain self-esteem and general wellness.
- Enhance quality of life by providing personalized care and attention.
- Offer physical support and emotional encouragement.
- Facilitate socialization opportunities by promoting inclusion within community.
- Entrusted to handle mail and sensitive and confidential documents in professional and timely manner.
- Replace bandages and dressings to care for wounds and provided massage to encourage healing.
Barista, Deli, Bakery
Vons Grocery Store
04.2022 - 05.2024
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Repaired minor issues and maintained equipment for smooth functioning.
- Promoted additional items, increasing store sales to minimize spoilage.
- Explained preparation and offered samples to help customers choose ideal items.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Collaborated with management to plan promotional and community events or seasonal menu items that attracted new clientele.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Showcased versatility by being able to successfully run a station alone when needed and maintained high standards.
- Supported training efforts for new hires, sharing knowledge of techniques and customer service standards.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty
- Listened carefully to customer requests and created personalized offerings which improved sales.
- Controlled line and crowd with quick, efficient service while maintaining quality, cleanliness and safety standards.
- Educated customers on offerings, promoting upselling opportunities and enhancing their overall experience.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas consistently.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Incorporated new ideas into preparation and presentation.
Gig Worker
Instawork, BlueCrew
10.2020 - 06.2022
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Maintained environment to maximize productivity and safety.
- Helped meet changing demands by recommending improvements to business systems or procedure.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Worked different stations to provide optimal coverage and meet production goals.
- Developed strong customer service and product knowledge skills to enhance individual and team productivity and performance.
- Was a quick-study and maintained availability.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Paralegal
Olympia Law Group
01.2016 - 10.2020
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Assisted counsel in preparing answers, providing documentation, and information for discovery requests.
Education
Bachelor of Arts - English - Creative Writing
California State University - Northridge
Northridge, CA06.2003
Associate of Arts - Paralegal Studies
Pasadena City College
Pasadena, CA06.2010
Skills
- Patience and understanding
- Effective multitasking
- Attention to detail
- Critical thinking
- Customer support
- Problem Resolution
Timeline
Barista, Deli, Bakery
Vons Grocery Store
04.2022 - 05.2024
Gig Worker
Instawork, BlueCrew
10.2020 - 06.2022
Caregiver, Special Needs
IHSS
09.2020 - Current
Paralegal
Olympia Law Group
01.2016 - 10.2020
Bachelor of Arts - English - Creative Writing
California State University - Northridge
Associate of Arts - Paralegal Studies
Pasadena City College
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