Olga Veger
River Edge,NJ
Summary
With a proven track record at Kidkare Medical, I enhanced office efficiency and patient satisfaction through expert management of medical records and development of a client feedback system. Skilled in medical billing codes and fostering interpersonal relationships, I consistently improved billing processes and staff-patient communications, contributing to a more organized and welcoming environment.
Overview
19
19
years of professional experience
Work History
Medical Secretary
Kidkare Medical
05.2017 - Current
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Supported office staff and operational requirements with administrative tasks.
- Located, checked in, and pulled medical records for patient appointments and incomplete charts.
- Enhanced office productivity by handling high volume of callers per day.
- Increased office efficiency with thorough management of medical records, ensuring accuracy and accessibility for all staff members.
- Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
- Improved billing processes by diligently verifying insurance coverage, submitting claims, and following up on unpaid balances.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Maintained current and accurate medical records for patients.
- Streamlined office communications by promptly answering phone calls, routing messages, and providing accurate information to patients.
Personal Secretary
Gary Chernyakhovsky
11.2014 - 11.2017
- Enhanced executive productivity by efficiently managing schedules and appointments.
- Conducted background research for informed decision-making regarding new initiatives or partnerships.
- Drafted professional correspondence on behalf of the executive, ensuring accurate representation of their viewpoints.
- Coordinated special projects, ensuring successful completion within given deadlines.
Office Manager
Psychotherapy Office
11.2005 - 11.2010
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
Education
Bachelor Of Electrical Engineering - Physics
Miem
Moscow, Russia02.1994
Skills
- Strong organizational skills
- Medical terminology expertise
- Patient check-in
- Professional telephone etiquette
- Detail-oriented approach
- Interpersonal relationship building
- Medical billing codes
- Office reception
- Phone reception
- Test result tracking
- Procedure registration
- Insurance authorization management
- Medical Office Management
- Bookkeeping
Languages
Russian
Native or Bilingual
Timeline
Medical Secretary
Kidkare Medical
05.2017 - Current
Personal Secretary
Gary Chernyakhovsky
11.2014 - 11.2017
Office Manager
Psychotherapy Office
11.2005 - 11.2010
Bachelor Of Electrical Engineering - Physics
Miem
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