Olga Vigil
Knoxville,TN
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
Work History
Customer Service Manager
Proforce Equipment, Inc.
01.2017 - Current
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Education
Bachelor of Science - Criminal Justice Administration
Florida International University
Miami, FLSkills
- Technical Support
- One Call Resolution
- Account Management
- Information Security
- Service Delivery Optimization
- Quality Assurance
- Staffing Coordination
- Training and Mentoring
Timeline
Customer Service Manager
Proforce Equipment, Inc.
01.2017 - Current
Bachelor of Science - Criminal Justice Administration
Florida International University
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