Olga Villela
New Castle,CO
Summary
Director of Housekeeping with 32 years of hospitality experience, and a proven leadership record in luxury hotel and resort environments. Expert in large-scale housekeeping operations, staff development, and quality assurance. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
33
33
years of professional experience
Work History
Director of Housekeeping
Viceroy Snowmass
Snowmass, Colorado
05.2025 - Current
- Managed daily operations of housekeeping department at luxury resort.
- Supervised staff to ensure clean and organized guest rooms and public areas.
- Implemented efficient cleaning procedures to maintain high standards of cleanliness.
- Coordinated inventory management for cleaning supplies and equipment.
- Conducted regular inspections to uphold quality control measures.
- Directed and supervised the housekeeping staff, ensuring that all tasks were completed in a timely manner.
- Inspected guest rooms prior to check-in to verify that they meet quality assurance standards.
- Created weekly schedules for housekeeping staff members based on projected occupancy levels.
- Negotiated contracts with vendors for services such as laundry, carpet cleaning and pest control.
- Reviewed financial statements regularly to identify cost savings opportunities within the department.
- Monitored daily performance of staff, providing feedback, coaching and guidance as needed.
- Provided support during peak times by working alongside housekeeping staff when necessary.
Director of Housekeeping
Aspen Meadows Resort
Aspen, CO
11.2008 - 04.2025
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Analyzed customer feedback and developed strategies to improve service levels.
- Managed budgets, training, and team-building activities.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Created weekly schedules for housekeeping staff members based on projected occupancy levels.
- Communicated guest service scores to drive improvement and higher guest satisfaction.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Participated in strategic planning meetings with executive team members to set long-term goals for the department.
- Maintained an inventory of cleaning supplies, equipment and linens, ordering additional items as required.
- Conducted regular inspections of guest rooms and public areas to ensure compliance with established quality assurance standards.
- Collaborated with other departments to coordinate special requests from guests or groups.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
Assistant Director of Housekeeping
Aspen Meadows Resort
Aspen, CO
02.2005 - 11.2008
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Inspected linen closets for adequate supplies of linens, towels and amenities for guestrooms.
- Developed schedules for housekeeping staff to maximize productivity while minimizing labor costs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Trained, coached and mentored new housekeeping personnel on all aspects of their job duties.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Managed inventory and supplies to ensure materials were available when needed.
Housekeeping Manager
SnowFlake Inn
Aspen, CO
06.1993 - 01.2005
- Created and implemented daily cleaning schedules for staff members.
- Performed periodic deep cleaning tasks in order to maintain high hygiene standards.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
- Communicated with maintenance team on damages to repair.
- Established and enforced procedures and work standards, promoting team performance and safety.
- Supervised daily housekeeping operations to ensure cleanliness and order.
Education
High School Diploma -
Worland High School
Worland, WY05-1992
Accounting
Comercial "Tomas Urbina"
Durango, MexicoSkills
- Staff management
- Employee training
- Inventory control
- Team building
- Customer service focused
- Performance evaluation
- Payroll
- Expense tracking
- Invoice processing
- Scheduling
- Budget management
Accomplishments
December 2016 - Nominated Star of the Industry Award for Housekeeping Leadership
September 2013- Nominated Leader of the year.
Education and Training
other,other
Timeline
Director of Housekeeping
Viceroy Snowmass
05.2025 - Current
Director of Housekeeping
Aspen Meadows Resort
11.2008 - 04.2025
Assistant Director of Housekeeping
Aspen Meadows Resort
02.2005 - 11.2008
Housekeeping Manager
SnowFlake Inn
06.1993 - 01.2005
High School Diploma -
Worland High School
Accounting
Comercial "Tomas Urbina"