Summary
Overview
Work History
Education
Skills
Certification
Languages
Languages
Websites
Accomplishments
Timeline
Generic

Olga Yanes

South Salt Lake,UT

Summary

Bilingual administrative and customer service professional with over 6 years of experience in the U.S., Panama, and Venezuela. Skilled in payment processing, client support, cash handling, accounting, and administrative systems. Adept at multitasking, solving problems efficiently, and maintaining excellent communication with customers and team members. Demonstrates initiative, attention to detail, and the ability to work independently or collaboratively in fast-paced environments. Motivated professional with several years of experience offering office support in industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills. Organized Administrative Assistant with experience in managing high-priority tasks, administrative coordination, and office management. Strengths include strong communication skills, problem solving ability and knowledge of multiple software platforms. Demonstrated ability to create efficient systems leading to improved overall productivity.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Administrative Assistant & Customer Service Representative

Tufesa Internacional
Murray, USA
01.2024 - Current
  • Performed full front-desk and administrative operations, including daily reporting and record keeping.
  • Managed cash register and petty cash, ensuring accurate balance and accountability.
  • Processed customer payments (cash, card, and digital), issued invoices, and maintained payment records.
  • Provided bilingual customer support for reservations, schedules, and inquiries.
  • Coordinated with bus operators and internal departments for service updates and customer needs.

Customer Service Agent

Activz Global
West Jordan, USA
08.2021 - 12.2023
  • Assisted clients via phone and in person with account issues and general product inquiries.
  • Specialized in Datatrax software for client and inventory tracking.
  • Delivered timely and effective problem-solving in a wellness product environment.

Customer Service – Night Shift

Bucket O' Crawfish
West Valley City, USA
09.2021 - 01.2022
  • Took orders, processed payments, and communicated with kitchen staff.
  • Maintained cleanliness and customer satisfaction throughout the shift.

Operations Assistant II

Merit Medical
South Jordan, USA
01.2021 - 08.2021
  • Supported catheter production lines and completed production records.
  • Assisted with generating internal orders and tracking output.

Warehouse Associate

Amazon SLC Fulfillment Center
Salt Lake City, USA
08.2020 - 01.2021
  • Handled product intake, inspections, and inventory control.
  • Ensured correct documentation and conditions of goods received.

Customer Service Representative

Oh Que Bueno Restaurant Grill & Bar
Orlando, USA
12.2018 - 03.2020
  • Provided customer service, took food and drink orders, and processed payments.
  • Recommended menu items and managed table service with attention to customer needs.

Community Manager / Sales Admin

Italy Car Wash Center
Panama, Panama
01.2016 - 08.2018
  • Handled online sales, customer communication, and currency transactions.
  • Managed social media, planned promotional events, and coordinated services.

Administrative Manager

Fresh Food Corporation Micky C.A.
Caracas, Venezuela
12.2015 - 01.2018
  • Oversaw budgets, advertising investments, and accounting operations.
  • Managed taxes, payroll, reconciliations, and administrative systems.

General Administrator

Distribuidora Agrícola Doña Adela, C.A.
Venezuela, Venezuela
02.2014 - 12.2015
  • Performed HR, billing, withholdings, and full accounting responsibilities.
  • Handled Plus Benefit, A2, SAW, and other administrative software tools.

Education

Bachelor’s Degree - Business Administration

Universidad Bicentenaria de Aragua
Venezuela
01.2017

Skills

  • Administrative program Datatrax
  • Administrative program DESKTOP
  • A2
  • SAW
  • Plus Benefit
  • Excel (Advanced)
  • Word
  • PowerPoint
  • Cash handling
  • Invoicing
  • Reconciliations
  • Customer service
  • Complaint resolution
  • CRM
  • Web Design
  • Digital Marketing
  • Event Planning

Certification

  • Public Administration
  • Windows Admin Systems
  • Marketing & Sales
  • UBA English Certificate
  • Web Design (Madrid, Spain)

Languages

  • Spanish, Native
  • English, Intermediate – B1

Languages

English
Professional
Spanish
Professional

Accomplishments

Professional Photographer – Freelance
2010 – Present
Plan and conduct professional photo sessions for portraits, events, lifestyle, and product photography.
Edit and retouch images using Adobe Lightroom and Photoshop to ensure high quality results tailored to client needs.
Manage the full creative process from concept development to final delivery, maintaining consistency in visual style and branding.Build and maintain an active social media presence to showcase portfolio, attract new clients, and increase brand visibility.Provide customized service, including client consultations, location scouting, quotes, scheduling, and post session follow ups. Collaborate with individuals and small businesses to create visual content for personal, marketing, and commercial use.

Timeline

Administrative Assistant & Customer Service Representative

Tufesa Internacional
01.2024 - Current

Customer Service – Night Shift

Bucket O' Crawfish
09.2021 - 01.2022

Customer Service Agent

Activz Global
08.2021 - 12.2023

Operations Assistant II

Merit Medical
01.2021 - 08.2021

Warehouse Associate

Amazon SLC Fulfillment Center
08.2020 - 01.2021

Customer Service Representative

Oh Que Bueno Restaurant Grill & Bar
12.2018 - 03.2020

Community Manager / Sales Admin

Italy Car Wash Center
01.2016 - 08.2018

Administrative Manager

Fresh Food Corporation Micky C.A.
12.2015 - 01.2018

General Administrator

Distribuidora Agrícola Doña Adela, C.A.
02.2014 - 12.2015

Bachelor’s Degree - Business Administration

Universidad Bicentenaria de Aragua