Summary
Overview
Work History
Education
Skills
Timeline
Generic

OLGA YESENIA CERVANTES

TAVARES,FL

Summary

Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Overview

9
9
years of professional experience

Work History

Clerical Assistant

Lake County Schools
07.2020 - Current
  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Maintained organized files and stocked supplies to support team needs and maximize performance.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Increased department efficiency by managing correspondence, answering phones, and directing inquiries to appropriate personnel.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Input data into spreadsheets and databases.
  • Utilized office management software to record and track customer information.

Laboratory Technician

AG3 INC.
06.2016 - 12.2019
  • Cleaned and sterilized tools and equipment to maximize purity of specimens.
  • Performed routine lab and department maintenance to keep area clean and orderly.
  • Collected and performed analytical testing on in-process product.
  • Trained new associates in laboratory procedures and standards.
  • Trained junior technicians on laboratory techniques and safety protocols, enhancing overall team proficiency.
  • Assisted in the development of new laboratory methods, leading to increased testing capabilities.
  • Performed testing and quality control using approved laboratory procedures and instrumentation.
  • Maintained safe, tidy and organized laboratory environment for accurate test results.
  • Participated in lab meetings and project presentations.
  • Kept laboratory supplies prepared by inventorying stock, placing orders and verifying receipt.

Education

High School Diploma -

Eustis High School
Eustis, FL
05.2009

Skills

  • Multitasking
  • Multitasking Abilities
  • Customer service
  • Friendly, positive attitude
  • Fluent bilingualism
  • Sight translation
  • Client support
  • [Spanish] fluency

Timeline

Clerical Assistant

Lake County Schools
07.2020 - Current

Laboratory Technician

AG3 INC.
06.2016 - 12.2019

High School Diploma -

Eustis High School

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