Olga Zacarias-Chavarria
Lynwood,CA
Summary
Retail Store Manager possessing strong motivational, communication and organizational skills. Ace at increasing profits and exceeding customer expectations by mentoring staff and interacting with customers. Expert at consistently achieving goals with results.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Retail Store Manager
Legacy Cleaners & Laundry
Torrance, CA
07.2007 - 12.2021
- Business management, customer service, employee scheduling, bookkeeping, damages and loss and prevention
- Forward all open store expense to main office for payment processing
- Responsible for all cash, credit card handling and deposits
- Daily inventory and weekly log of sales gross reports and emails reports
- Monthly Inventory of goods and notify retail clients about any pending orders and delivery's
- Managed store organization, maintenance and purchasing functions.
- Trained team members in successful strategies to meet operational and sales targets.
- Team Lead of (15) and oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Resolved customer service issues promptly.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Lead Supervisor Security
Air Serv. Corp. /ABM Inc. Los Angeles Airport
Los Angeles,, CA
10.2012 - 04.2019
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Conducted frequent security audits to identify potential problems related to physical security, staff safety and asset protection.
- Screened vendors and contractors before granting access to restricted areas within airport.
- Led team of (15) guards in monitoring high volume of airport traffic during peak hours and days.
- Conducted frequent security audits to identify potential problems related to physical security, staff safety and asset protection
- Advised security team and conducted investigations of significant threats and loss or misappropriation of assets
Accounts Payable Clerk
Forever 21, Corp,
Los Angeles, CA
01.2003 - 01.2007
- Prepared vendor invoices and processed incoming payments.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Maintained good working relationships with vendors and resolved disputes.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Collect all 1099 Tax forms from vendors
- Assisted Accounts Receivable Dept with payment processing and collection calls
Education
Associate of Science - Business Administration And Management
Rio Hondo College
Whittier, CA05.2022
Associate of Science - Administration of Justice
Rio Hondo College
Whittier, CA05.2020
Skills
- Finance and Accounting Oversight
- Performance Monitoring and Evaluation
- Profit and Loss Control
- Administrative Management
- Shift Scheduling
- Performance Monitoring
- Operational Efficiency
- Focus and Follow-Through
- Interpersonal and communication skills
- Organization
- Problem-solver
- Critical thinker
- Flexible
- Team oriented
- Attention to detail
Accomplishments
- Uncovered and eliminated security issues, reducing shrinkage.
- Resolved product issue through consumer testing.
- Supervised team of 15 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- BSIS - Permit Guard Card
- BSIS - Permit for Exposed Fire Arm
- First Aid Training Certificate
- CPR Training Certificated
- Hazmat Training
Languages
Spanish
Native or Bilingual
Timeline
Lead Supervisor Security
Air Serv. Corp. /ABM Inc. Los Angeles Airport
10.2012 - 04.2019
Retail Store Manager
Legacy Cleaners & Laundry
07.2007 - 12.2021
Accounts Payable Clerk
Forever 21, Corp,
01.2003 - 01.2007
Associate of Science - Business Administration And Management
Rio Hondo College
Associate of Science - Administration of Justice
Rio Hondo College
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