Olga B Salazar
Store Administrative Support
Tucson,Arizona
Summary
Organized and dedicated Administrative Support with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
Work History
Store Administrative Support
Buffalo Exchange
09.2023 - Current
- Supported store management in achieving sales goals by preparing comprehensive financial reports on a regular basis.
- Assisted in the recruitment process for new employees, reviewing references and completing intakes. Includes filling out I-9 forms while coordinating with the HR department.
- Upheld a high level of confidentiality when handling sensitive information, ensuring that customer and employee data remained secure at all times.
- Provided valuable insights on potential improvements within the workplace based on observations from daily tasks performed.
- Collaborated with team members to develop promotional displays for merchandise, increasing product visibility and attracting customer attention.
- Contributed to successful events by coordinating logistics.
- Served as liaison between store management and corporate office personnel, fostering positive collaboration that supported ongoing business success.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
Key Holder
Buffalo Exchange
06.2018 - 03.2023
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Prepared and submitted reports to keep management informed of sales activities and progress.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Developed and maintained strong relationships with customers to establish rapport and build trust.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
Customer Service Representative Team Lead
RDI Connect
09.2017 - 07.2018
- Supervised large teams with guidance, support and direction for high-quality customer care.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times, managing over 50 customer calls a day.
- Updated account information to maintain customer records.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Architectural Designer Internship
Imativa Arquitectos
01.2017 - 06.2023
- Engaged with clients to determine needs and requirements for custom homes.
- Worked closely with multi-disciplinary team to design residential and commercial projects in Hermosillo, Sonora, Mexico.
- Maintained quality control standards and procedures for accurate and precise measurements, illustrations and documentation.
- Reviewed and developed technical CAD drawings.
- Designed floor plans, elevations, 3D perspective views, and material boards for review and presentation.
- Researched zoning laws and building codes to verify conformance with regulatory agencies.
Heritage Conservation and Restoration Intern
Instituto Nacional De Antropologia E Historia
01.2015 - 06.2015
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Participated in workshops and presentations related to projects to gain knowledge.
- Reviewed and developed CAD technical drawings.
- Researched zoning laws and building codes to verify conformance with regulatory agencies.
Education
Bachelor of Arts - Architecture
Universidad De Sonora
Hermosilo, Sonora, Mexico 08.2012 - 06.2017
Master of Arts - Urban Planning
Instituto Tecnologico Nacional De Mexico
Nogales, Sonora, Mexico 08.2021 - 09.2023
Skills
Excellent Customer service
Spanish fluency
Great Time management
Outstanding multitasking abilities
Cash handling
Detailed-oriented
Proficient in Microsoft Word, PowerPoint and Excel
Accomplishments
- Employee of the Year 2019
- Employee of the Year 2022
Timeline
Store Administrative Support
Buffalo Exchange
09.2023 - Current
Master of Arts - Urban Planning
Instituto Tecnologico Nacional De Mexico
08.2021 - 09.2023
Key Holder
Buffalo Exchange
06.2018 - 03.2023
Customer Service Representative Team Lead
RDI Connect
09.2017 - 07.2018
Architectural Designer Internship
Imativa Arquitectos
01.2017 - 06.2023
Heritage Conservation and Restoration Intern
Instituto Nacional De Antropologia E Historia
01.2015 - 06.2015
Bachelor of Arts - Architecture
Universidad De Sonora
08.2012 - 06.2017
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