Katherine Ortiz Culter
Dundee,FL
Summary
Dynamic Training Facilitator with a proven track record at WDW Theme Parks Resort, skilled in employee motivation and process monitoring. Developed targeted training programs that enhanced comprehension and improved service quality. Expert in inventory management and customer service, driving efficiency and guest satisfaction through effective communication and teamwork.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Training Facilitator
WDW Theme Parks RESORT
Caribbean Beach Resort
01.2023 - Current
- Documente class attendance and participation and provided feedback to management.
- Identified areas in need of improvement and implemented solutions.
- Assesse skill gaps for employees and developed training courses to meet identified needs.
- Incorporate real-world examples into course materials to provide employees with practical applications of theoretical concepts.
- Facilitate open communication between management and staff during change initiatives, easing transitions and minimizing disruptions.
- Utilized various teaching methods to accommodate diverse learning styles among participants, increasing overall comprehension levels.
- Trained and mentored 20 new personnel hired to fulfill various roles.
Housekeeping Coordinator
World Disney World
Florida City, FL
01.2011 - Current
- Implemented a successful inventory management system for cleaning supplies, reducing waste and saving costs.
- Conducts regular room inspections to ensure adherence to cleanliness standards, resulting in higher guest satisfaction ratings.
- Trainer new hires on proper housekeeping procedures, leading to increased consistency in service quality.
- Streamline communication between housekeeping staff and hotel management, resulting in improved efficiency and teamwork.
- Reduce guest complaints by effectively coordinating with the housekeeping team to address issues promptly.
- Maintains controls over expenses and inventory for optimal budget tracking.
- Serve as a liaison between the housekeeping department and front desk staff, facilitating clear communication regarding room statuses and guest requests.
- Collaborate with other departments to resolve guest issues promptly, fostering a seamless service experience for guests.
Education
High School Diploma -
Colegio Internacional 5 DE Agosto
Esmeraldas - EcuadorEnglish Education
Valencia College
Orlando, FL01-2020
Bachelor of Science -
UTE Luis Vargas Torres
Esmeraldas -Ecuador01-2005
Skills
- Work prioritization
- Activity planning
- Housekeeping Program evaluation diary
- Proficient hotSOS
- Trainer coaching
- Employee motivation
- Customer service-focused
- Health and safety compliance
Accomplishments
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Achieved [Result] through effectively helping with [Task].
Certification
- Certified [Job Title], [Company Name] - [Timeframe]
The Walt Disney Legacy Award Global 2022
Recognition program celebrating outstanding Disney experiences Cast,Crew,Imaginer's .
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Training Facilitator
WDW Theme Parks RESORT
01.2023 - Current
Housekeeping Coordinator
World Disney World
01.2011 - Current
High School Diploma -
Colegio Internacional 5 DE Agosto
English Education
Valencia College
Bachelor of Science -
UTE Luis Vargas Torres
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