Olga L Rodriguez
Orlando
Summary
Exceptionally talented, knowledgeable and resourceful professional with experience meeting customer expectations in a fast-paced setting environment. Experienced with all aspects of cruise booking, planning and selling. Focused on guest services. travel industry guiding our guests and helping plan the vacation of their dreams while selling a full range of travel products and services. Progressive thinker with tremendous interpersonal communication and a proven history as a trusted cruise agent professional with a commitment to integrity, quality and performance excellence. Dynamic personality captures client confidence. Natural ability to cultivate an environment that promotes team work and generates high levels of employee morale.
Overview
26
26
years of professional experience
Work History
Cruise Vacation Planner/Consultant
Disney Cruise Line
Celebration
09.1999 - Current
- Handle sales, email for Disney Cruise Line packages to travel agents and prospective direct Guest and up-sell product by proposing and making recommendations considering guest needs.
- Book and confirm packages and cruises in SEAWARE system conveying all necessary information for visiting the Walt Disney World Resort and the Cruise Line Ports of Calls.
- Introduce product to new agencies, and agents coordinate emails and any marketing information to assist in generating sales of our products.
- Maintenance of existing reservations, including staterooms and resort change, collecting, processing payments and solving monetary accounting discrepancies.
- Provide exceptional guest service to ensure travel agents, guest both internal and external satisfaction, and work in a team environment to initiate new programs and services
- Keep records of Guest interactions or transactions, record details of inquiries, complaints, or comments, as well as actions taken and check to ensure that appropriate changes were made to resolve Guests' issues.
- Reply, answer, emails and respond to over 85-150 guest inquiries daily, resolve and satisfy about 90% of the Guest with concerns and serve guests in a positive way.
Education
Office Computer Specialist Certificate -
MTI Business School
New York, NYHigh School Diploma -
Padre Fortin High School
Santiago, DRSkills
- Multitask
- Prioritize
- Plan
- Execute
- Selling travel services
- Knowledge of travel destinations
- Securing reservations
- Microsoft Office Software
- SEAWARE system software
- Bilingual in English and Spanish
Additional Locations
- New York, NY
- Santiago, DR
Knowledge Skills Abilities
- Ability to multitask, prioritize, plan and execute
- Experience selling travel services for all guests
- Knowledge of several popular travel destinations
- Skilled when it comes to securing reservations
- Knowledge of Microsoft Office Software
- Experienced with SEAWARE system software
- Bilingual fluent in English and Spanish
Essential Functions
- Dynamic leadership and time management skills
- Concrete communication and organizations abilities
- In depth knowledge of travel and tourism industry
- Proven intentional and exceptional guest service
- Assisted initiating the Shore Excursion Desk
- Helped start up the Disney Magical Express
- Embrace multicultural, ethnicity, and diverse team
Timeline
Cruise Vacation Planner/Consultant
Disney Cruise Line
09.1999 - Current
Office Computer Specialist Certificate -
MTI Business School
High School Diploma -
Padre Fortin High School