Olga Laura Ghuman
Eastvale,CA
Summary
Adept Custody Assistant with a proven track record at the Los Angeles Sheriff's Department, showcasing exceptional teamwork and collaboration alongside computer proficiency. Excelled in developing rehabilitation plans, ensuring secure inmate transfers, and streamlining release processes. Demonstrated patience and understanding, significantly contributing to successful inmate reintegration. Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
16
16
years of professional experience
Work History
Custody Assistant
Los Angeles Sheriff's Department
06.2008 - 06.2024
- Collaborated with multi-disciplinary teams to develop individualized case management plans for each inmate''s rehabilitation journey.
- Minimized risk of escape attempts through vigilant supervision during transfer procedures.
- Facilitated successful inmate reintegration by assisting with educational programs, counseling sessions, and vocational training opportunities.
- Expedited release processes for eligible inmates by verifying documentation accuracy and coordinating transportation arrangements as needed.
- Wrote daily reports and maintained logs of inmate activities and behaviors.
Education
Real Estate Certificate - Real Estate Development
Norco College
Norco, CA05.2023
High School Diploma -
Abraham Lincoln Senior High School
Los Angeles, CA06.2000
Skills
- Patience and understanding
- Teamwork and Collaboration
- Attention to Detail
- Problem-solving abilities
- Computer Proficiency
- Microsoft Excel
- Microsoft Outlook
- Call Center Operations
- Scheduling
- Administrative Support
- Microsoft PowerPoint
Languages
Spanish
Native or Bilingual
Timeline
Custody Assistant
Los Angeles Sheriff's Department
06.2008 - 06.2024
Real Estate Certificate - Real Estate Development
Norco College
High School Diploma -
Abraham Lincoln Senior High School
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