Olga Lizette Palacio Lozano
Cd. Juárez,Chihuahua
Summary
Proven track record in enhancing patient care and administrative efficiency at Salud Y Vida Clinics, showcasing expertise in medical records management and exceptional interpersonal communication. Spearheaded quality assurance initiatives at Datamark, driving process improvements and customer satisfaction. Excel in documentation and cultivating positive relationships, underpinning a commitment to excellence and confidentiality in clinical support. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Proficient Quality Analyst with experience handling and resolving critical quality problems using research abilities. Strong analytical, organizational and planning abilities. Consistently works with minimum supervision. Independent and self-directed. Dedicated quality control analyst proficient in standard sampling and testing protocols in settings. Consistently enforces company policies and agency guidelines to comply with state and federal regulations.
Overview
11
11
years of professional experience
Work History
Medical Office Assistant
Salud Y Vida Clinics
El Paso, TX
09.2019 - 10.2024
- Scheduled patient appointments, tests, and procedures in computerized scheduling system
- Responded promptly to phone inquiries from patients, providing information in a courteous manner
- Used EMR software to manage patient records and files
- Entered patient data into electronic health record system, displaying proficiency with medical software applications
- Managed daily appointment scheduling tasks while maintaining organized records of client visits
- Provided customer service to patients in a professional manner, demonstrating strong interpersonal communication abilities
- Handled daily office operations such as filing, data entry, and inventory management
- Processed patient registration, medical forms, and release of information requests
- Entered patient data into EHR system, ensuring accuracy and integrity of medical records
- Reviewed medical records for accuracy and completion as required by insurance companies
- Processed authorization approval forms for ultrasounds, MRIs and CT scans
- Called patients to inform of labs or diagnostic results as per PCP directions
- Developed an efficient filing system for tracking laboratory test results and other pertinent documents
Bilingual Quality Analyst LEAS
Datamark
Cd Juarez, CHIHUAHUA
08.2017 - 05.2019
- Successfully managed and implemented Quality Assurance processes to ensure product quality, customer satisfaction and compliance with regulatory standards
- Regularly monitored performance metrics and identified areas needing further optimization or improvement
- Cultivated positive relationships with internal teams and external clients through professional communication skills
- Analyzed production data to identify opportunities for process improvement initiatives
- Provided guidance and mentorship to junior members of the QA team
- Analyzed customer feedback data to identify areas of improvement in product quality
Receptionist Administrator
Salud y Vida Clinics
Cd Juarez, CHIHUAHUA
02.2016 - 08.2017
- Managed the reception area by answering incoming calls, responding to inquiries, and directing calls to appropriate personnel
- Answered office telephone to address questions or forward calls to appropriate staff
- Scheduled appointments and maintained calendars for staff members
- Handled confidential information with discretion and professionalism according to company policies and procedures
Bilingual Rebate Analyst
Datamark
Cd Juarez, CHIHUAHUA
11.2015 - 02.2016
- Demonstrated ability to effectively analyze and interpret data from multiple sources, including customer rebate agreements and internal systems
- Analyzed historical data to identify patterns in order placement, payment cycles, and product returns
- Documented standard operating procedures for tracking, analyzing, and reporting on customer rebates
- Performed detailed analysis of customer rebate claims to ensure accuracy according to contractual terms
- Developed processes for efficient management of customer rebates, ensuring compliance with company policies and procedures
- Maintained accurate records of all customer rebates processed, including any discrepancies or issues that arose during the process
Customer Care Representative
ACS/Xerox
Cd Juarez, CHIHUAHUA
12.2013 - 08.2015
- Demonstrated strong communication and listening skills to interact with customers via phone, email and online chat
- Provided excellent customer service, resolving inquiries and complaints in a timely manner
- Managed workload effectively by prioritizing tasks according to urgency or importance
- Utilized problem solving techniques to identify solutions for customer issues
- Developed positive relationships with customers by providing accurate information and responding promptly to requests
Education
HIGH SCHOOL DIPLOMA -
Gadsden High School
Anthony, NM05.2008
Skills
- Medical Histories and Vital Statistics
- Administrative Duties
- Appointment Coordination
- Medical Records Management
- Follow-Up Skills
- Medical Record Confidentiality
- Clinical and Administrative Support
- Documentation and recordkeeping
- Multitasking and organization
- Empathy and patience
- Punctuality and reliability
- Call handling
- Issue follow up
- First call resolution
- Quality assurance
- QC testing
- Correction action planning
- QA methodologies mastery
- Requirements analysis
- Backlog management
- Continuous improvement
- Performance assessment
- Protocol review
- Project planning
- Data analysis
- Quality improvement
Languages
Spanish, Bilingual
Languages
Spanish
Professional
English
Professional
Timeline
Medical Office Assistant
Salud Y Vida Clinics
09.2019 - 10.2024
Bilingual Quality Analyst LEAS
Datamark
08.2017 - 05.2019
Receptionist Administrator
Salud y Vida Clinics
02.2016 - 08.2017
Bilingual Rebate Analyst
Datamark
11.2015 - 02.2016
Customer Care Representative
ACS/Xerox
12.2013 - 08.2015
HIGH SCHOOL DIPLOMA -
Gadsden High School
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