Olga M Sanchez

• Coordinate day-to-day operations of the small business, overseeing job scheduling and handling customer inquiries as needed.
• Manage financial aspects, including invoicing, bookkeeping, and annual tax preparation.
• Establish strong customer relationships through excellent communication with local general contractors, home builders, and independent clients.
• Focused on establishing strong relationships with vendors to negotiate favorable pricing.

• Provided direct assistance to both the General Manager of a Landscape/Hardscape company & the Landscape Manager by answering work phone calls, emails, and all correspondence related to job build-outs.
• Aided with scheduling interviews of future company associates, assisting them through the hiring and onboarding process.
• Managed work-recruitment to rebuild internal landscape crews for up-coming landscape seasonal work.
• Met with Property Managers of multi-family apartments to assess landscape installation & irrigation concerns.
• Provided clients with quotes for requested services & managed subcontractor crews who provided needed repairs.
• Managed office inventory to ensure the company was fully stocked with office supplies, break-room essentials, & company attire.
• Maintained inventory of PPE and uniform shirts for landscape crews.
• Liaised daily with the HR Department to review & submit payroll documents to ensure adequate payment to crew members.
• Supported Landscape Manager daily by coordinating crews along with the lead foreman at warehouse #2.
• Offered support with other office tasks such as planning yearly staff dinner, crew member’s annual luncheon, and planned the company’s yearly school-supply drive.

- Procurement of construction material for multi-million dollar construction & landscape projects - both commercial & residential.

- Collaborated with local & international vendors to procure desired material & negotiate fair pricing.

- Reviewed construction plans daily to ensure material quantities matched project proposal and report discrepancies.

- Oversaw client material selections and confirmed lead times met project deadlines set forth by the client.

- Generated Bill of Materials for each project to be reviewed and presented during weekly project meetings.

- Reviewed project budgets regularly to guarantee material procurement met budget limits.

- Supported in maintaining accurate information in CRM by uploading data pertaining to procurement.

- Liased with Project Managers to coordinate material deliveries and logistics at job sites.

- Collaborated with outside subcontractors for material phone sales & translating needs.

- Oversaw warranty inquiries by coordinating client/subcontractor meetings.

- Took on other tasks such as warehouse coordination by loading and unloading with forklift.

• Oversaw daily front-office operations for the English Language Institute, a program dedicated to offering an intensive ESL course to international and local students.
• Delivered excellent customer service to incoming students via email, walk-in's, and phone- call inquiries.
• Maintained daily contact with incoming students to facilitate their enrollment to the program via an immigration liaison. This included forming positive relationships with international education recruitment agencies to facilitate the students arrival to the US.
• Supervised student registration during periods of fast-paced, high-volume work.
• Trained and managed various department employees who were the first point of contact for walk-in inquiries.
• Assisted Department Business Administrator with tasks related to human resources, payroll, monthly expense reconciliation, and procurement verification reports.
• Oversaw the development and implementation of two student database systems geared to improve the efficiency of data access to the Department as well as monitor & update a third student insurance database.
• Organized frequent student events such as graduation ceremonies, cultural appreciation parties, and employee pot-luck's to boost morale.
• Offered my translation services as needed.