Olga Mireya Montejano
Santa Maria,CA
Summary
Dynamic professional with a proven track record at Jedlicka's Saddlery, excelling in customer service and Microsoft Excel. Demonstrated ability to enhance customer satisfaction and streamline operations, leading to increased repeat business and optimal financial performance. Skilled in building high-performing teams and managing budgets, showcasing exceptional problem-solving and teamwork abilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Associate
Jedlicka'S Saddlery
11.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Manager
Eddie's Grill
02.2020 - 11.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
Property Manager
Anthony Pompe
04.2020 - 08.2022
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
Manager
Burger King
11.2019 - 02.2020
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Cashier
McDonald's
01.2019 - 11.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Administration of Justice - Criminal Justice
Allan Hancock College
Santa Maria, CA06-2026
High School Diploma -
Lompoc High School
Lompoc, CA06-2017
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Cash handling
- Goal oriented
- Reliable and punctual
- Excel spreadsheet tracking
- MS word, excel, and outlook
- Microsoft Excel
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
Certification
- First Aid/CPR/AED Certification - American Red Cross or American Heart Association.
- Basic Life Support Certification (BLS)
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Associate
Jedlicka'S Saddlery
11.2022 - Current
Property Manager
Anthony Pompe
04.2020 - 08.2022
Manager
Eddie's Grill
02.2020 - 11.2022
Manager
Burger King
11.2019 - 02.2020
Cashier
McDonald's
01.2019 - 11.2019
- First Aid/CPR/AED Certification - American Red Cross or American Heart Association.
- Basic Life Support Certification (BLS)
Administration of Justice - Criminal Justice
Allan Hancock College
High School Diploma -
Lompoc High School
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