Olga Pineda
Tulare
Summary
To secure employment with a progressive and dynamic organization which would allow my skills to fully contribute successful achievement of corporate goals and objectives.
Overview
20
20
years of professional experience
Work History
Relationship Banker, Officer
Bank of America
08.2019 - Current
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
Executive Secretary Assistant/Administrative Clerk
JT2 Inc. dba Todd Companies
08.2018 - Current
- Customer service, support of the assigned departments, payroll data entry into State of CA website, basic word processing, filing and organizing employee personal files, answer phones, operate 10-key, set up templates for job bids, responded to correspondence in a timely manner.
Bookkeeper/Customer Service Representative
ANJA, Inc.
03.2018 - 05.2018
- Answer phones, filing, basic office duties, reconcile all cash receipts for customers, bank statements, journal entries, monitor debit card transactions, operate 10-key, comply with Federal and State policies, prepare and submit all tax reports/payments, process timely payroll (15-30+ clients), point of contact for all questions regarding customer accounts, organize and maintain company files.
Customer Service Representative
Lovely Memorable Lockets
01.2014 - 01.2018
- Order inventory, maintain all finances, register for events/festivals, organize home showings, provide excellent customer service, set up/tear down of booth at events, help customize items for customers, advertising on all social media, answer all questions directed from phone calls and emails.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
Verizon Wireless
01.2005 - 01.2014
- Provide excellent customer service to all customers, respond to any complaints/questions regarding Verizon services, met monthly quotas, customer relations, prospecting for more business, answer phones, data entry.
Education
General -
College of the Sequoias
Visalia, California01.2003
High School Diploma -
Farmersville High School
Farmersville, California01.2003
Skills
- Bilingual/Bi-Literate English/Spanish
- Microsoft Word & Excel
- Bank Statements
- Bi-Weekly Payroll (15-30 Clients)
- Customer Service
- Comply with Federal/State Regulations
Timeline
Relationship Banker, Officer
Bank of America
08.2019 - Current
Executive Secretary Assistant/Administrative Clerk
JT2 Inc. dba Todd Companies
08.2018 - Current
Bookkeeper/Customer Service Representative
ANJA, Inc.
03.2018 - 05.2018
Customer Service Representative
Lovely Memorable Lockets
01.2014 - 01.2018
Customer Service Representative
Verizon Wireless
01.2005 - 01.2014
General -
College of the Sequoias
High School Diploma -
Farmersville High School
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