Olga N. Guzman
San Diego,CA
Summary
Highly-motivated employee with desire to take on new challenges in a lead position. Strong worth ethic, Multitasking and time management abilities. Devoted to giving positive energy working under pressure.
Overview
14
14
years of professional experience
Work History
Hospital Assistant 3
UCSD DERMATOLOGY
San Diego, California
01.2012 - Current
- Assist with scheduling appointments via phone New and return.
- Ability to schedule General Dermatology, Surgery, Cosmetic, oncology and autoimmune disorders.
- Capable of handling high call volumes.
- Educated in HIPPA Requirements.
- Verify Health insurance HMO, PPO, POS, Private & VA.
- Knowledge in obtaining Pre-authorizations.
- CPT codes / procedural codes.
- Assist in training new hires.
- collecting copayment /self pay services.
- access to UCLC.
Patient Service Representative
Rady Children's Physician Management Services
San Diego, CA
12.2010 - 12.2011
- Completed paperwork intake new patient forms, recognizing discrepancies in paper charts and promptly addressing for resolution.
- Proven ability to learn quickly and adapt to new situations.
- Gained extensive knowledge in Epic.
- Balanced deposits and credit card payments each day.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Able to meet high call volume Demands.
Education
Associate of Arts -
Held College
Hayward, CASkills
- Compassionate Patient Interaction
- Quality Assurance
- HIPAA Compliance
- Effective Communication
- Team Collaboration
- Written Communication
- Problem-solving abilities
- Medical Terminology
- Professionalism and Work Ethic
- Organizational and Time Management
Timeline
Hospital Assistant 3
UCSD DERMATOLOGY
01.2012 - Current
Patient Service Representative
Rady Children's Physician Management Services
12.2010 - 12.2011
Associate of Arts -
Held College
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