Olga P. Rivera
Fort Worth,TX
Summary
Accomplished Office Manager with a proven track record at MiniAPPLE Dental Enterprise PLLC, excelling in customer service and office administration. Demonstrated ability to handle sensitive information discreetly, streamline office operations, and enhance client satisfaction. Skilled in billing and organizational tasks, with a knack for fostering positive environments and training staff effectively.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
18
18
years of professional experience
Work History
Office Manger
MiniAPPLE Dental Enterprise PLLC.
08.2015 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to the correct person of interest.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Documented patient dental health information, medical history, and vital signs for future reference.
Dental Office Receptionist
All Smiles Dental
06.2007 - 03.2013
- Promoted a positive office environment through excellent customer service skills and professional demeanor at all times.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Demonstrated strong multitasking abilities while simultaneously managing phone lines, reception area cleanliness, and general administrative duties.
- Facilitated effective communication between patients, dental staff, and insurance providers to ensure seamless coordination of care.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Education
GED -
Northside High School
Fort Worth, TXSkills
- Customer service
- Office management
- Organizational skills
- Office administration
- Scheduling
- Staff training
- Billing
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Office Manger
MiniAPPLE Dental Enterprise PLLC.
08.2015 - Current
Dental Office Receptionist
All Smiles Dental
06.2007 - 03.2013
GED -
Northside High School
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