Olga Lopez Cedeno
Sarasota,Florida
Summary
Proven track record in enhancing office efficiency and accuracy at Lutheran Services Florida, adept in data entry and records maintenance. Demonstrated ability to improve customer satisfaction and streamline processes, leveraging strong organizational skills and teamwork. Achieved significant reductions in wait times, underscoring a commitment to excellence and reliability in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Records Clerk
Lutheran Services Florida
03.2021 - Current
- Assist with typing, data entry as required.
- Maintain accuracy of records by verifying accuracy of data in records.
- Safeguard sensitive information by enforcing strict security protocols and monitoring access to critical files.
- Transfer inactive records to storage to free up space and preserve history.
- Follow established policies and procedures to maintain compliance with regulations.
- Enhance accuracy in data entry tasks by consistently adhering to quality control measures and promptly addressing errors.
- Assist in audits preparation, ensuring all required documentation was easily accessible and up to date.
- Sort all paperwork and documents alphabetically and according to dates and significance.
- Collaborate with team members to optimize cross-departmental records management workflows, leading to increased efficiency.
- Ensure timely delivery of requested materials by coordinating with off-site storage facilities as needed for retrieval purposes.
- Create and maintained electronic filing system for quick and easy retrieval of records.
- Maintained a high level of customer satisfaction by promptly addressing inquiries and concerns related to records access and usage, demonstrating a commitment to excellent service.
- Follow confidentially regulations to maintain privacy.
- Provide excellent customer care by responding to inquiries and requests for information.
- Enhance office productivity with streamlined record-keeping processes, ensuring timely access to essential data.
Admitting Clerk
Venice Regional Bayfront Hospital
09.2016 - 03.2021
- Verified patient details and insurance coverage and collected co-pays.
- Reduced wait times for patients by efficiently managing high-volume admission periods during peak hours.
- Developed strong rapport with patients and family members, ensuring a compassionate and professional atmosphere during the admissions process.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Registered patients for labs, surgeries and radiology.
- Handled admission processes and discharge procedures to transfer patients from hospital to home care, extended facility and self-care plans.
- Arranged forms and charts for each patient.
- Calculated collectible amount due for procedures.
- Verified insurance eligibility for patients, resolving discrepancies prior to treatment whenever possible.
- Assisted nursing staff with transporting patients to appropriate hospital departments as needed for continued care.
- Enhanced patient satisfaction with timely and accurate registration of personal information and insurance details.
- Contributed to a positive work environment through strong team collaboration and effective conflict resolution skills.
- Collaborated with medical staff to ensure seamless communication regarding patient status and bed availability.
- Obtained payments from patients and scanned identification and insurance cards.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Registered and verified patient records before triage with most up-to-date information.
Education
BBA - Specialist in Financial Law
Universidad Santa Maria
Caracas, Venezuela10.1995
BBA - Attorney At Law
Universidad Santa Maria
Caracas, Venezuela10.1994
Skills
- Data Entry
- File/records maintenance
- Dependable and Responsible
- Document Scanning
- Clerical skills
- Fast Learner
- Confidential Materials Handling
- Scanners and Copiers
- Office Support
- Organizational Skills
- Problem-Solving
- Teamwork and Collaboration
- Attention to Detail
- Reliability
- Excellent Communication
- Team Collaboration
Timeline
Records Clerk
Lutheran Services Florida
03.2021 - Current
Admitting Clerk
Venice Regional Bayfront Hospital
09.2016 - 03.2021
BBA - Specialist in Financial Law
Universidad Santa Maria
BBA - Attorney At Law
Universidad Santa Maria
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