Olha Filonenko

• Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
• Assisted customers in navigating through website features and functions to locate desired information or products.
• Answered customer inquiries over the phone and via email.
• Researched resolutions, contacted necessary departments and responded to customer by phone or mail as follow-up.
• Audited customer account information to identify issues and develop solutions.
• Processed customer account changes with proprietary software.
• Coordinated with various company teams to offer and implement successful solutions to customer problems.
• Documented customer correspondence in the system to track requests, problems, and solutions.
• Educated customers where applicable to alleviate need for future contact.
• Collected deposits or payments and arranged for billing.

• Established relationships with key clients, while maintaining existing customer base.
• Created and presented monthly reports to management on sales performance.
• Provided technical support for customers when needed, answering questions about product features and capabilities.
• Collaborated with marketing team to create promotional materials for target customers.
• Qualified warm leads via phone, email, chat, and social media platforms.
• Maintained accurate records of all transactions between customers and company representatives.
• Performed sales consultations and educated clients on products and services.
• Resolved customer complaints regarding sales and service.

Achievements: the measurable results of my efforts in October 2021 were a 397-percent increase in sales (comparing to October 2020), and a 283-percent increase in sales in November and December 2021

• Generated daily reports on sales performance metrics such as revenue goals achieved.
• Performed data entry into CRM system including account information and sales activity logs.
• Participated in team meetings to review progress against objectives set by management.
• Provided technical support to customers regarding product features and usage.
• Tracked competitor activities, products, services, and prices.
• Researched competitors, economics, and other key facets to understand current market trends better.
• Planned outbound sales calls and emails campaigns targeting prospective clients.
• Educated customers on product features and technical details to highlight benefits.
• Stayed up to date on company products and services to support sales objectives.

Achievements: met and exceeded sales targets. Signed the contract with a large company.

• Identified opportunities for cross-selling products or services within existing accounts.
• Converted leads to potential clients, small and middle businesses (negotiations over the phone).
• Provided technical support to customers regarding product features and usage.
• Participated in team meetings to review progress against objectives set by management.
• Performed data entry into CRM system including account information and sales activity logs.

Achievements: met and exceeded sales figures. I have been awarded for measurable results of my sales efforts in 2017 and 2018.

In 2018, I took up a position as an Account Manager. Responsibilities:

• Maintained a high level of customer service.
• Supported customers by providing consultative sales experience around how to manage and grow their businesses on the e-commerce platform (inbound and outbound phone calls).
• Engaged with the clients to help educate them on the technical possibilities of the software according to the needs of their businesses.
• Increased personal knowledge of the product and sales techniques through continuous professional training.

Achievements: Consistently meeting and exceeding sales targets.

• Actively look for new clients (small and middle business) across Belarus and The Russian Federation.
• Performed a high volume of cold calls to prospective customers.
• Managed a pipeline and followed up with potential clients.
• Worked with an existing client base.
• Attended trade shows, conferences, and other networking events as needed.
• Established processes for tracking leads from initial contact through the closure of sales.
• Generated daily reports on sales performance metrics such as revenue goals achieved.

Achievements: significant increase in number of clients; signing contracts with large retailers around Minsk.

• 
  
• Trained, coached, and mentored junior sales personnel to ensure success in their roles.
• Coached, developed and motivated team to achieve revenue goals.
• Developed and implemented sales strategies to increase market share.
• Executed strategic sales plans to expand customer base and revenue.
• Performed sales consultations and educated clients on products and services.
• Delivered sales presentations focused on offerings and unique advantages over competitors.

Achievements: advancement within the company, exceeded planned sales figures and doubled their customer base, extended the list of priority activities of the company.