Olha Humeniuk
Amarillo,Texas
Summary
I am a communicative, energetic, and passionate individual with a strong self-motivation and the ability to work both independently and as part of a collaborative team. Known for being a quick learner, I adapt easily to challenging and dynamic environments. Currently seeking an entry-level position as a Psychiatric Technician, I am eager to apply my skills and my recent NCPT certification to support individuals in mental health settings. I am committed to learning, growing, and contributing to the success of your team while making a positive impact on patient care.
Overview
12
12
years of professional experience
1
1
Certification
Work History
HR Manager
Farmers Insurance Agency
Amarillo, TX
04.2023 - 04.2024
- Led the end-to-end recruitment process, including creating and posting job listings, conducting interviews, and performing background checks to ensure a strong talent pool.
- Developed and implemented interview scripts to ensure consistency and effectiveness in candidate evaluations.
- Sourced and identified top candidates through various channels, optimizing recruitment strategies to meet hiring needs.
- Facilitated a smooth onboarding process, integrating new hires into the company culture and ensuring alignment with organizational values.
- Provided HR consultation to leadership and department heads, offering guidance on staffing, employee relations, and organizational development.
Quality Assurance Specialist
Fenix International
02.2020 - 07.2022
- Provided analysis and constructive feedback to the team, fostering continuous improvement.
- Monitored the quality of work to ensure compliance with company standards and customer expectations.
- Developed and implemented a detailed step-by-step workflow for the customer support team, streamlining processes and enhancing efficiency.
- Followed up with clear, actionable instructions when mistakes were identified, ensuring that corrective measures were taken promptly.
- Trained and mentored new quality assurance team members, facilitating their integration and understanding of quality standards.
- Generated performance reports evaluating the work of agents, analyzing adherence to company standards, and identifying areas for improvement.
Personal Assistant / Tour Guide
DC Travel & Events Agency
Mykolaiv , Ukraine
09.2018 - 05.2021
- Provided executive-level administrative support while maintaining confidentiality for sensitive information.
- Coordinated and prioritized daily calendars for executive management based on business dynamics.
- Monitored incoming and outgoing correspondence, ensuring timely preparation of documents and presentations.
- Arranged online and in-person meetings with senior stakeholders and clients to facilitate collaboration.
- Managed travel logistics for partners, including passport records and visa arrangements for international trips.
- Greeted clients at the airport, organized tailored city tours in Odessa, Kherson, and Mykolaiv.
- Delivered English-Ukrainian interpretation services as required during client interactions.
- Ensured effective communication with internal teams and external clients to enhance operational efficiency.
Technical Support Operator
EZ Texting
Santa Monica , CA
01.2018 - 01.2020
- Assisted clients through chats and tickets, addressing inquiries about applications and services.
- Established and maintained strong relationships with existing customers to enhance retention.
- Handled customer complaints with empathy, ensuring appropriate and timely responses.
- Processed incoming emails and requests efficiently, closing them within designated timelines.
- Submitted weekly progress reports to highlight key results and achievements.
- Supported customers with online billing, access, and account issues.
- Monitored and responded to support tickets in a timely manner, prioritizing based on urgency and impact.
- Assisted customers with various types of technical issues via email, live chat, and telephone.
- Documented all customer interactions and resolutions in the ticketing system for future reference and reporting.
Sales Operator
TemplateMonster
Mykolaiv, Ukraine
09.2012 - 05.2017
- Assisted customers with inquiries via phone, chat, and email regarding web design products and services.
- Created and prepared project proposals to attract new projects from various sources.
- Negotiated contracts and maintained communication with clients for effective relationship management.
- Demonstrated products and services to potential clients, ensuring alignment with their needs.
- Established long-term customer relationships as primary point of contact for inquiries.
- Submitted weekly progress reports to track performance metrics and outcomes.
- Enhanced sales processes within organization to improve efficiency and effectiveness.
- Discussed project details with clients through verbal and written communication.
Education
Master of Arts - Psychology
West Texas A&M University
Canyon, TX05-2026
Master of Arts - Project Management
National University of Shipbuilding
Ukraine05-2014
Bachelor of Arts - Applied Linguistics
National University of Shipbuilding
Ukraine05-2012
Skills
- Project management
- Data analysis
- Quality assurance
- Employee training
- Market research
- Customer service
- Effective communication
- Problem solving
- Organizational skills
- Microsoft Office Suite
- Bitrix
- CRM
- ZenDesk
- Jira
- Canva
- Business writing
- Lightroom
Languages
English
Professional
Ukrainian
Native/ Bilingual
Russian
Native/ Bilingual
Certification
Nationally Certified Psychiatric Technician (NCPTI)
American Association of Psychiatric Technicians
Earned NCPTI certification, demonstrating knowledge and commitment to the psychiatric technician field.
Certification includes ongoing requirements for professional development through 12 hours of study and reading a relevant mental health book annually.
Timeline
HR Manager
Farmers Insurance Agency
04.2023 - 04.2024
Quality Assurance Specialist
Fenix International
02.2020 - 07.2022
Personal Assistant / Tour Guide
DC Travel & Events Agency
09.2018 - 05.2021
Technical Support Operator
EZ Texting
01.2018 - 01.2020
Sales Operator
TemplateMonster
09.2012 - 05.2017
Master of Arts - Psychology
West Texas A&M University
Master of Arts - Project Management
National University of Shipbuilding
Bachelor of Arts - Applied Linguistics
National University of Shipbuilding
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