Olha khalak
Deer Park,NY
Summary
With a proven track record at Polish Grosery Store, I excel in customer service and language localization, enhancing client satisfaction and operational efficiency. Known for reliability and strong teamwork, I've significantly contributed to positive customer feedback and repeat business through exceptional communication and empathy. My bilingual skills foster inclusive environments, driving success in diverse settings.
Overview
6
6
years of professional experience
Work History
Polish Grosery Store
Customer Service
12.2022 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
American Deli
Customer Service
10.2022 - 12.2022
- Developed daily targets and clearly communicated plan to subordinates and team members.
- Advocated for policies supporting work-life balance within organizations represented by group members as part of ongoing efforts towards employee wellbeing.
- Engaged in continuous learning opportunities to stay current on best practices for affinity group leadership and professional development.
- Fostered a supportive environment within the group by implementing peer recognition programs to celebrate member accomplishments.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Processed refunds and exchanges in accordance with company policy.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Babysitter
Childcare
10.2022 - 12.2022
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Promoted good behavior by using positive reinforcement techniques, such as praise and rewards.
- Assisted with bedtime routines, ensuring a consistent schedule for optimal rest and development.
- Taught children to organize toys, wash hands, and share by leading by example.
Polish Cafes
Cafes
02.2022 - 08.2022
- Guided businesses in expanding into new markets with professional translation services tailored to their unique needs.
- Contributed to smoother operations within government agencies requiring bi-lingual services for their various tasks involving the public or foreign counterparts.
- Increased efficiency of document processing by translating written materials accurately within tight deadlines.
- Received positive feedback from clients on the quality and accuracy of interpretation services provided, leading to repeat business and referrals.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Explained menu items and suggested appropriate options for food allergy concerns.
Clothes Store
Sales Consulting
05.2020 - 02.2022
- Assisted with shipping preparation duties as needed, including packaging sorted clothes securely for transport.
- Streamlined workflow for faster processing times through careful coordination with team members and prioritizing tasks.
- Reduced errors in clothing categorization by regularly reviewing company guidelines and staying informed about industry trends.
- Improved overall productivity with meticulous attention to detail, ensuring accurate sorting and labeling of clothing items.
Restaurant Team Member
Customer Service in a Restaurant
03.2019 - 12.2019
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
Education
High School Diploma -
National University of Oil And Gas
Ukraine06-2023
Higher Education - Tourism And Hotel Management
National University of Oil And Gas
Ukraine05-2021
Skills
- Reliability and punctuality
- Diversity advocacy
- Patience and empathy
- Fluent english
- Strong teamwork
- Memory retention
- Customer interaction
- Following directions
- Strong vocabulary
- Taking orders
- Flexible scheduling
- Language localization
- Teamwork and collaboration
- Customer service
- Childcare
- Housekeeping
- Fluent polish
- Excellent communication
- Team leadership
- Stress management
- Language proficiency
- Behavior monitoring
- Scheduling appointments
- Teamwork
- Client service
- Work prioritization
Languages
English
Professional Working
Polish
Native or Bilingual
Russian
Native or Bilingual
Ukrainian
Native or Bilingual
Timeline
Polish Grosery Store
Customer Service
12.2022 - Current
American Deli
Customer Service
10.2022 - 12.2022
Babysitter
Childcare
10.2022 - 12.2022
Polish Cafes
Cafes
02.2022 - 08.2022
Clothes Store
Sales Consulting
05.2020 - 02.2022
Restaurant Team Member
Customer Service in a Restaurant
03.2019 - 12.2019
High School Diploma -
National University of Oil And Gas
Higher Education - Tourism And Hotel Management
National University of Oil And Gas
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