Olha Klymchenko
Brooklyn,New York
Summary
Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
5
5
years of professional experience
Work History
Lead Hostess
Sel Rrose
08.2023 - Current
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations, answered customer questions, and informed of accurate wait times.
- Make schedule for team host.
- Answered customer questions about hours, seating, and menu information.
Lead Hostess
Hotel Barrière Fouquets New York
02.2023 - 05.2023
- Supported servers, food runners, and bussers with keeping dining area ready for every guest..
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Answered customer questions about hours, seating, and menu information.
- Trained, coached and evaluated subordinates to raise performance to company standard.
- Greeted guests, escorted to dining tables and provided menu and information about restaurant to encourage seamless flow of service.
Hostess
Sa Hospitality Group
11.2022 - 03.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Backed up servers by checking on tables and retrieving items for guests.
- Coordinated schedules and timelines for events.
- Monitored seating area and checked restrooms regularly to keep spotless.
Assistant Event Manager
Sobremesa Tapas Bar
01.2019 - 03.2022
- Developed and implemented successful marketing plans to generate event revenue.
- Nurtured and built relationships with vendors, venues and industry contacts to obtain best pricing and services for events.
- Utilized job-related software to create standard guidelines, calendars and budgets for each event.
- Coordinated with sales and marketing teams to publicize and promote events.
- Coordinated florists, photographers, and musicians for events.
- Developed detailed event reports, documenting all aspects of each event.
- Coordinated travel and accommodations for event attendees.
Education
No Degree - Law And Management
Vinnitsa National Agrarian University
Ukraine02.2023
Skills
- Dining Reservations
- Seating Assignment Preparation
- Special Dietary Requirements
- Price Memorization
- Dining Room Management
- Reservation Documentation
- Resy, OpenTable
- Reservation Coordination
Timeline
Lead Hostess
Sel Rrose
08.2023 - Current
Lead Hostess
Hotel Barrière Fouquets New York
02.2023 - 05.2023
Hostess
Sa Hospitality Group
11.2022 - 03.2023
Assistant Event Manager
Sobremesa Tapas Bar
01.2019 - 03.2022
No Degree - Law And Management
Vinnitsa National Agrarian University
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