Olha Polova
Houston,TX
Summary
Talented Owner with excellent marketing, customer service and facility oversight skills. Highly effective and comfortable working with people at all levels in organization.
Overview
6
6
years of professional experience
Work History
Waitress
Cavatore
04.2023 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
Founder
"Royal Translation Group"
09.2021 - 02.2022
- Managed day-to-day business operations
- Consulted with customers to assess needs and propose optimal solutions
- Trained and motivated employees to perform daily business functions
- Evaluated suppliers to maintain cost controls and improve operations
- Established foundational processes for business operations
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends
- Conducted target market research to discover customer needs and analyze competitor trends
- Established, optimized and enforced business policies to maintain consistency across industry operations
- Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations
- Prepared bank deposits and handled business sales, returns and transaction reports
- Worked with marketing teams to create print and online advertisements to bring in new customers
- Prepared annual budgets with controls to prevent overages
Office Administrator
"Atlant"
06.2020 - 08.2021
- Created, maintained and updated filing systems for paper and electronic documents
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel
- Coordinated special projects and managed schedules
- Coached new hires on company processes while managing employees to achieve maximum production
- Reported to senior management on organizational performance and progress toward goals
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
- Assisted in organizing and overseeing assignments to drive operational excellence
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
Office Administrator
LLC “Transportna Zernova Kompaniya
01.2019 - 01.2020
- Created, maintained and updated filing systems for paper and electronic documents
- Updated reports, managed accounts, and generated reports for company database
- Managed office operations while scheduling appointments for department managers
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel
- Coordinated special projects and managed schedules
- Coached new hires on company processes while managing employees to achieve maximum production
Office Administrator
LLC “Atlas Corporation
01.2018 - 01.2019
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel
- Interacted with customers by phone, email, or in-person to provide information
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Maintained electronic and paper filing systems for easy retrieval of information
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions
- Tracked office supplies and restocked low items to keep team members on-task and productive
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities
- Edited documents to improve accuracy of language, flow, and readability
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch
- Delegated tasks to administrative support staff to organize and improve office efficiency
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills
- Organized spaces, materials and catering support for internal and client-focused meetings
- Organized meetings for executives and coordinated availability of conference rooms for participants
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff
Office Administrator
Innovecs
05.2017 - 09.2017
- In IT company “Innovecs”
- Collected, arranged, and input information into database system
- Gathered, organized and input information into digital database
- Evaluated customer needs and feedback to drive product and service improvements
- Frequently inspected production area to verify proper equipment operation
- Collected, validated, and distributed information to employees
Education
Master degree - Linguistics
Borys Grinchenko Kyiv University
Kyiv, Ukraine07.2018
Bachelor degree - Philology
Borys Grinchenko Kyiv University
Kyiv, Ukraine07.2016
Skills
- Responsibility;
- Reliability;
- Adaptability;
- Pleasant personality;
- Flexibility;
- Good verbal and written communication skills;
- Proficiency in Microsoft Office Package (Excel, Access, PowerPoint, Word)
Timeline
Waitress
Cavatore
04.2023 - Current
Founder
"Royal Translation Group"
09.2021 - 02.2022
Office Administrator
"Atlant"
06.2020 - 08.2021
Office Administrator
LLC “Transportna Zernova Kompaniya
01.2019 - 01.2020
Office Administrator
LLC “Atlas Corporation
01.2018 - 01.2019
Office Administrator
Innovecs
05.2017 - 09.2017
Master degree - Linguistics
Borys Grinchenko Kyiv University
Bachelor degree - Philology
Borys Grinchenko Kyiv University
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