Olha Shevchenko
Ozark,MO
Summary
Dynamic professional with a proven track record at Phoenix Home Care & Hospice, excelling in client assessment and crisis intervention. Adept at streamlining processes to enhance billing efficiency, while fostering compassionate care and effective communication. Recognized for meticulous attention to detail and strong relationship-building skills, ensuring compliance and satisfaction in service delivery.
Overview
3
3
years of professional experience
Work History
International Volunteer Experience
Transforming Nations
San Francisco, CA
10.2023 - 06.2025
- Worked with cross-functional teams to achieve goals.
- Assisted counselors in developing and implementing support plans for clients.
- Conducted intake assessments to gather client information and needs.
- Supported group therapy sessions by preparing materials and facilitating discussions.
- Documented client progress notes to ensure compliance with treatment protocols.
- Collaborated with multidisciplinary teams to enhance client care strategies.
- Complied with facility regulations by promoting highest level of care and service to each and every patient.
- Prepared educational materials for use in counseling sessions or workshops.
- Maintained a safe environment by monitoring visitors in the waiting room area.
- Attended team meetings with counselors to discuss progress of client cases and provide feedback or suggestions when necessary.
- Assisted counselors with crisis intervention activities as needed.
- Supported counselors with the preparation of individualized treatment plans based on clients' needs and goals.
- Conducted research on mental health topics as requested by counselors.
- Participated in continuing education seminars or trainings related to counseling practices or techniques.
- Provided assistance in facilitating group therapy sessions by setting up materials or providing support during discussions.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Communicated with patients with compassion while keeping medical information private.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Facilitated group counseling sessions for social skills development.
- Counseled students regarding variety of social, educational and interpersonal issues.
- Conducted individual and group counseling sessions to help students cope with personal and psychological issues.
- Supervised daily activities for children in a nurturing environment.
- Developed engaging educational activities to promote cognitive growth.
- Maintained a clean and organized play area for safety and hygiene.
- Implemented behavior management strategies to support positive interactions.
- Monitored children's health and safety during indoor and outdoor playtime.
- Encouraged good behavior through positive reinforcement techniques.
- Managed conflicts between children in an appropriate manner.
- Created a safe and nurturing environment by closely monitoring the children's activities.
- Planned special events such as birthday parties or holiday celebrations.
- Responded promptly to medical emergencies as necessary.
- Provided daily care for infants and toddlers, including diapering, feeding, and bathing.
- Facilitated transitions between activities throughout the day to keep children engaged and entertained.
- Provided emotional support to ensure each child felt secure in their environment.
- Assisted with meal preparation for breakfast, lunch, and snacks.
- Bathed and dressed babies, changed diapers and prepared bottles and feeding equipment.
- Followed routines to foster stability and structure in children's lives during parental absences.
- Engaged children in age-appropriate activities to encourage intellectual and motor skills development.
- Developed engaging lesson plans based on scripture and theological concepts.
- Encouraged group discussions to deepen understanding of biblical teachings.
- Provided mentorship and support to new members during sessions.
- Planned and led daily Bible study meetings, and facilitated group activities for children ages ranging from 3 years to 18 years.
- Presented teachings from the Bible in a clear and concise manner to facilitate learning.
Hospice Room and Board Specialist
Phoenix Home Care & Hospice
Springfield, MO
03.2024 - 11.2024
- Approve and manage hospice service invoices, ensuring timely payments and accurate records.
- Review records to confirm all invoices and partner facilities are paid.
- Maintain detailed financial records for hospital services, ensuring compliance and accuracy.
- Ensure timely invoice payments, enhancing relationships with partner facilities.
- Monitor and manage financial transactions, ensuring accuracy and timeliness.
- Manage invoices for hospice services, ensuring accurate records and timely payments. Implement streamlined processes to enhance efficiency in billing operations.
- Streamline approval procedures for hospice invoices, significantly reducing processing time, and enhancing overall department productivity.
Credentialing Specialist
Assemblies of God Headquarters
Springfield, MO
10.2022 - 09.2023
- Reviewed and processed credentialing applications to ensure accuracy, completeness, and compliance with all accreditation standards.
- Validated primary source documents, such as licenses, diplomas, certifications, and other related credentials.
- Maintained detailed records of provider data in the credentialing database system.
- Performed an initial review for new providers to determine eligibility for enrollment into the network.
- Ensured timely completion of credentialing processes by providing guidance to providers on required documentation.
- Assisted in developing and implementing departmental procedures related to enrollment and maintenance activities.
- Provided support in responding to inquiries from external parties regarding credentialing information.
- Addressed credentialing requests, overseeing compliance with governmental and organizational guidelines regarding tiered data access.
- Analyzed employment-related data and prepared reports. Streamlined credentialing processes, ensuring compliance with accreditation standards, and reducing processing time for provider applications.
- Meticulously validated primary source documents, maintaining accurate provider data in the credentialing database system.
Education
High School Diploma -
American School of Correspondance
Lansing, IL05-2020
Skills
- Client assessment
- Crisis intervention
- Group counseling
- Patient documentation
- Effective communication
- Research skills
- Compassionate care
- Event planning
- Nonprofit experience
- Childcare experience
- Teaching experience
- Cultural sensitivity
- Foreign language proficiency
- Team leadership
- Social media management
- Project oversight
- Professional appearance
- Relationship building
- Attention to detail
- Telephone and email etiquette
- Client relations strength
- Administrative support
- Activity scheduling
- Leadership qualities
- Data entry
- Public speaking
- Photography and videography
- Cultural awareness
- Time management
- Administrative tasks
- Multitasking and organization
- Computer skills
- Clerical support
- Customer service
- Organized and efficient
- Clear communication
- Friendly and outgoing
- Decision-making
- Problem-solving
- customer needs assessment
- beginner sales closing
Affiliations
I am extremely passionate about cultivating healthy relationships with my friends and family therefore most of my free time is spent in their company! If I am not spending time with my loved ones I am in the gym, or spending time outdoors in any way shape or form.
Accomplishments
- Launched a young adults college worship ministry that was extremely successful and a amazing blessing to the local community.
Languages
English
Native/ Bilingual
Russian
Native/ Bilingual
Ukrainian
Native/ Bilingual
References
References available upon request.
Timeline
Hospice Room and Board Specialist
Phoenix Home Care & Hospice
03.2024 - 11.2024
International Volunteer Experience
Transforming Nations
10.2023 - 06.2025
Credentialing Specialist
Assemblies of God Headquarters
10.2022 - 09.2023
High School Diploma -
American School of Correspondance
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