Summary
Overview
Work History
Education
Skills
Timeline
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Olha Smoliak

Olha Smoliak

Jacksonville,Florida

Summary

Inspiring manager with extensive experience in dynamic product industries and leadership roles. Skilled at decreasing downtime and spending while increasing sales and customer satisfaction. Organized and dedicated to streamlining procedures. Goal-driven sales management professional bringing several-year career history in sales and proven track record of strategic business growth. Skilled at aiding in product marketing efforts. Adept at cultivating productive client relationships through positive rapport, tailored solutions and client engagement. Resourceful Kindergarten Teacher successful at closely monitoring student growth and assessing comprehensive progress for individual students. Knowledgeable about current standards and willing to work long hours in and outside classroom. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Skilled in interviewing, psychological evaluations and report writing.

Overview

11
11
years of professional experience

Work History

Sales Manager

Sea Clothes
Odessa, Ukraina
05.2014 - 12.2024
  • Participated in negotiations with vendors regarding product purchases or contracts.
  • Assisted senior management in developing long-term strategic goals for the company's growth.
  • Developed pricing strategies that would maximize profits while still remaining competitive in the market.
  • Maintained accurate records of all transactions between customers and company representatives.
  • Provided technical support for customers when needed, answering questions about product features and capabilities.
  • Collaborated with marketing team to create promotional materials for target customers.
  • Created and presented monthly reports to management on sales performance.
  • Trained, coached, and mentored junior sales personnel to ensure success in their roles.
  • Established relationships with key clients, while maintaining existing customer base.
  • Managed daily operations of sales department, including supervision of staff members.
  • Implemented process changes to streamline sales department workflow.
  • Analyzed customer data to identify trends, preferences, and opportunities for growth.
  • Developed and implemented sales strategies to increase market share.
  • Identified and developed new markets for products or services.
  • Analyzed data to identify trends in customer behavior and develop plans accordingly.
  • Executed strategic sales plans to expand customer base and revenue.
  • Achieved company growth and brand development through market expansion and sales.
  • Delivered sales presentations focused on offerings and unique advantages over competitors.
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
  • Performed sales consultations and educated clients on products and services.
  • Established new accounts and serviced existing accounts maintaining professional relationships.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Enhanced sales volume through skilled support to both new and inactive customers.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Supported sales team members to drive growth and development.
  • Resolved customer complaints regarding sales and service.
  • Gained market share in new sales performance through aggressive team training.
  • Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
  • Coordinated Daily Field Reports (DFRs) and distributed to clients.
  • Developed and significantly grew assigned territory using strong engagement and marketing skills.
  • Used change methodologies to increase sales and led projects for increased productivity.
  • Conducted market research and reported on competitors.
  • Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
  • Directed and coordinated products, services and sales activities.
  • Oversaw regional and local sales managers and staff.
  • Built sales forecasts and schedules to reflect desired productivity targets.

Kindergarten Teacher

Early Learning Team
Odessa, Ukraine
10.2021 - 10.2022
  • Organized activities that promoted physical, mental and social development.
  • Assessed students' progress and created reports for parents, administrators, and other teachers.
  • Maintained accurate records of student attendance, grades, and behavioral issues.
  • Implemented effective classroom management strategies such as setting limits while encouraging self-discipline.
  • Utilized appropriate teaching methods to motivate students in academic tasks.
  • Integrated music, art, drama, literature, science, math into lesson plans for hands-on learning experiences.
  • Maintained accurate records of student attendance and grades as required by school policy.
  • Promoted collaborative learning among peers through group work activities.
  • Provided emotional support for students who were struggling socially or academically.
  • Attended professional development workshops in order to stay abreast of current trends in education.
  • Adapted lesson plans based on student performance data to ensure success for all learners.
  • Provided individualized instruction to meet the needs of each student.
  • Participated in professional development opportunities to stay current on best practices in early childhood education.
  • Monitored student behavior throughout the day to ensure safety rules were being followed.
  • Planned and implemented engaging lessons to meet the individual needs of each student.
  • Facilitated parent and teacher conferences in order to discuss student progress.
  • Fostered an atmosphere of respect through positive reinforcement techniques.
  • Collaborated with colleagues on various projects related to curriculum development and assessment strategies.
  • Provided a safe learning environment where children could explore their creativity.
  • Supported at-risk students by providing additional assistance in order to help them reach grade level standards.
  • Encouraged students to think critically by posing questions and providing stimulating materials.
  • Utilized effective classroom management techniques to maintain order in the classroom.
  • Developed lesson plans consistent with established guidelines and goals.
  • Fostered language development, comprehension and vocabulary using traditional poetry, nursery rhymes and riddles.
  • Created and maintained safe learning environment for students.
  • Assessed each child's developmental needs on continuous basis.
  • Used wide range of instructional strategies and technologies to meet and enhance needs of diverse student population.
  • Monitored, documented and reported students' progress and performance.
  • Improved students' reading independence using methodical sensory lessons on phonemic awareness and strategies for decoding by sounding out words.
  • Guided reading aloud to spark imagination and foster reading comprehension and vocabulary development.
  • Referred students with suspected learning problems to appropriate support personnel.
  • Implemented focused lessons for literacy readiness highlighting phonics, language comprehension and writing abilities.
  • Adapted teaching methods and instructional materials to meet students' varying needs and interests.
  • Documented and shared important milestones with each student's parents and guardians.
  • Improved student engagement by implementing student-centered classroom management techniques to foster academic curiosity.
  • Taught basic academic lessons related to color, shape and number and letter recognition.
  • Implemented behavior modeling and positive reinforcement into daily routines.
  • Formed deep relationships with parents and students by engaging groups through conferences, emails, texts and phone calls.
  • Developed assessments to test student growth.
  • Read stories to children and taught painting, drawing, and crafts.
  • Monitored student progress to ensure cooperation and growth.
  • Observed children for signs of illness, injury, emotional disturbance, learning disorders, and speech problems.
  • Explored foundational learning concepts with students through hands-on activities, videos, and class discussions.
  • Provided positive feedback with emphasis on learning from mistakes to establish solid foundation for progress.
  • Instructed students in standardized subjects as well as general learning strategies and skills for social development and character.
  • Designed lesson plans based on comprehensive teaching of academic, social and personal skills.

Travel Agent

Book Travel
Odessa, Ukraina
12.2018 - 10.2021
  • Collaborated with colleagues to stay abreast of changes in the industry related to new products or services offered by competitors.
  • Planned special events such as honeymoons or destination weddings.
  • Handled customer complaints in a professional manner to ensure satisfaction with the service provided.
  • Provided detailed information about destinations such as climate conditions or points of interest at requested locations.
  • Maintained up-to-date knowledge of airline regulations concerning ticketing procedures and restrictions.
  • Developed relationships with suppliers including airlines, hotels, cruise lines, tour operators to secure discounted rates for customers.
  • Provided travel information to customers and answered questions regarding passports, visas, transportation, accommodation, and tour packages.
  • Ensured all reservations were accurately documented in agency's system prior to client departure date.
  • Conducted research on new destinations and attractions which may be attractive to potential travelers.
  • Organized flights, insurance, and accommodations for travelers according to their preferences.
  • Advised customers on necessary documents needed for international travel such as passport applications or visa requirements.
  • Assisted customers in selecting the best possible package with the least expense.
  • Monitored trends in tourism industry; updated promotional material accordingly.
  • Prepared customized itineraries based on customer needs and preferences.
  • Suggested additional services such as car rentals or activities that would enhance a customer's trip.
  • Evaluated customer feedback forms following completion of trips; used data to improve quality of services offered.
  • Processed payments from clients via cash or credit cards.
  • Researched availability of airfare and hotel rooms using reservation systems.
  • Created marketing materials showcasing vacation packages available for sale through the agency.
  • Explained benefits of purchasing travel insurance with clients.
  • Asked open-ended questions to best understand client needs and determine best travel offerings.
  • Handled travel arrangements for groups, couples, executives, and special needs clients.
  • Researched hotels and airfare options to best meet client needs and expectations.
  • Analyzed customer feedback to improve service offerings and client satisfaction.
  • Developed personalized travel itineraries based on clients' preferences and budget.
  • Utilized GDS systems efficiently for booking and confirming travel plans.
  • Created travel itineraries and made adjustments to meet client specifications.
  • Cultivated strong value-added relationships with customers daily by delivering accurate travel itinerary and knowledge to drive business development.
  • Provided exceptional customer service, resolving any travel-related issues promptly.
  • Stayed informed of emerging travel trends and technologies to enhance service delivery.
  • Managed travel documentation, ensuring all necessary passports and visas were obtained in a timely manner.
  • Created and distributed travel brochures and newsletters to inform clients of special promotions.
  • Built and maintained strong relationships with vendors and suppliers in the travel industry.
  • Negotiated competitive rates with travel suppliers to ensure the best deals for clients.
  • Implemented marketing strategies to attract new clients and retain existing ones.
  • Coordinated travel arrangements, including flights, hotels, and car rentals, for diverse client base.
  • Managed financial transactions related to travel bookings, including invoicing and payments.
  • Tracked client travel preferences and history to provide tailored travel advice.
  • Monitored changes in travel reservations and informed clients of any updates or adjustments.
  • Assisted in the development of travel insurance policies to protect clients against unexpected events.
  • Maintained up-to-date knowledge of travel advisories, visa requirements, and vaccination policies.
  • Conducted travel seminars and presentations to educate clients on new destinations and travel tips.
  • Fostered a positive and collaborative work environment, sharing travel tips and insights with colleagues.
  • Conducted destination research to offer clients insightful travel advice and recommendations.
  • Organized group travel arrangements, coordinating logistics for seamless travel experiences.
  • Printed or requested transportation carrier tickets using computer printer system or system link to travel carrier.
  • Communicated security issues and protocols to clients traveling to unstable countries or locations.
  • Computed costs of travel and accommodations using calculator, computer or quote package tour's costs.
  • Established base of loyal clientele due to excellent listening and research skills and keen understanding of travel budgets.
  • Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Conversed with customers to determine destination, mode of transportation and accommodations.
  • Collected payment for transportation and accommodations from customers.
  • Maintained relationships with travel partners and vendors.
  • Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings, and rental car reservations.
  • Coordinated ground transportation to and from accommodations for clients.
  • Provided customers with brochures and publications containing local customs, points of interest or foreign country regulations.
  • Stayed up to date on travel industry, policies and restrictions.
  • Completed ongoing training with company and travel partners.
  • Booked transportation and hotel reservations using computer or telephone.

Education

Diploma . 180 Academic Hourse of Education - Practical Psychology

Expert
Ukraine
08-2023

Certificate - Diplomacy: Business And Intercultural Communicat

Ukrainian Foreign Policy Association
Ukraine
09-2021

Bachelor of Science - Food Technologies And Biotechnology

Odessa National Technological University
Odessa, Ukraine
06-2020

Some College (No Degree) - Graphic Design

Genius
Ukraine

Skills

  • KPI Tracking
  • Strategic Planning
  • Business Planning
  • New Business Development
  • Lead Generation
  • Order Management
  • Sales Tracking
  • KPI analysis
  • Profitability Optimization
  • Staff Management
  • Market Research
  • Vendor Management
  • Key account development
  • Sales Reporting
  • Solution selling
  • Performance Management
  • Proposal Development
  • Client Relationship Management
  • Sales Planning
  • Account Management
  • Territory sales management
  • National account management
  • Exceeds sales goals
  • Market intelligence
  • Financial records analysis
  • Superb time management
  • Sales process engineering
  • Analytical problem solver
  • Persuasive Negotiations
  • Relationship Building
  • Verbal and written communication
  • Key Account Management
  • Direct Sales
  • Promotional sales events
  • Sales expertise
  • Market and competitive analysis
  • Database Management
  • Product and service management
  • Product Knowledge
  • Sales process
  • Exceptional multi-tasker
  • Marketing strategy
  • Curriculum Implementation
  • Small Group Instruction
  • Curriculum Planning
  • Early education specialist
  • Early Childhood Development
  • Behavioral expert
  • Excellent classroom management
  • Classroom Management
  • Disciplinary techniques
  • Educational Games
  • Lesson Planning
  • Parent Communication
  • Student Counseling
  • Behavior Management
  • Classroom Organization
  • Classroom Instruction
  • Child Development
  • Social skills
  • Behavior Modeling
  • Curriculum Development
  • Social-emotional learning
  • Student assessment
  • Technology Integration
  • Student needs assessment
  • Instructional technology
  • Performance Assessment
  • Class Scheduling

Timeline

Kindergarten Teacher

Early Learning Team
10.2021 - 10.2022

Travel Agent

Book Travel
12.2018 - 10.2021

Sales Manager

Sea Clothes
05.2014 - 12.2024

Diploma . 180 Academic Hourse of Education - Practical Psychology

Expert

Certificate - Diplomacy: Business And Intercultural Communicat

Ukrainian Foreign Policy Association

Bachelor of Science - Food Technologies And Biotechnology

Odessa National Technological University

Some College (No Degree) - Graphic Design

Genius

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Olha Smoliak