Olia Billings
Boone,NC
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Hostess
The Horton Hotel
Boone, NC
03.2021 - Current
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Informed servers of newly seated parties for speedy service.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Documented reservations and communicated changes to guests.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
Housekeeper
The Horton Hotel
Boone, NC
02.2021 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Verified cleanliness and organization of storage areas and carts.
- Adhered to professional house cleaning checklist.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Responded to requests from patrons for linens and toiletries.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
- Cleaned elevators, glass and planters in public areas such as lobby, pool and public restrooms.
Breakfast Attendant
The Horton Hotel
Boone, NC
02.2021 - Current
- Executed efficient breakfast bar set-up and operations beginning at early hours and finishing prior to check out times.
- Stocked clean plates, glasses and utensils to foster sanitary environment and reduce risk.
- Disposed of trash, wiped kitchen areas, and mopped floors to meet health department sanitation inspection guidelines.
- Replenished hot and cold food table and stocked beverage dispensers, plates and utensils, and ice supply.
- Arranged assortment of pastries, oatmeal and cereals to satisfy diverse appetites and optimize guest experience.
- Prepared selection of coffees, fresh juices and other beverages for guest enjoyment.
- Resolved guest concerns quickly regarding food selection, beverage availability and freshness.
- Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Monitored dining room inventory and replenished as necessary.
- Checked dining area supplies of linens, wrapped silverware and replenished low stock.
Dog Daycare Attendant
Ruff Housing Doggie Day And Overnight Care
Greensboro, NC
06.2018 - 02.2019
- Gave animals proper attention to promote secure environment in owner's absence.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Kept cages, kennels, play yards and grooming areas neat and clean.
- Followed specific food and water schedules for different animal species.
- Collected animal waste produced on walks and discarded in trash or approved receptacles.
- Managed facility laundry, cleaning and restocking.
- Monitored animals for behavioral problems and signs of health issues.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- Monitored animals for signs of disease, illness or injury and communicated concerns to owners.
Education
High School Diploma -
Grimsley High School
Greensboro, NC05.2017
Skills
- Wait List Management
- Team Player
- Warm and Welcoming
- Active Listening and Communication
- Guest Flow
- Front- and Back-Of-House Coordination
- Time Management
- Understanding Customer Needs
- Creative Problem Solving
- Multitasking and Prioritization
Timeline
Hostess
The Horton Hotel
03.2021 - Current
Housekeeper
The Horton Hotel
02.2021 - Current
Breakfast Attendant
The Horton Hotel
02.2021 - Current
Dog Daycare Attendant
Ruff Housing Doggie Day And Overnight Care
06.2018 - 02.2019
High School Diploma -
Grimsley High School
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