Olimpia Garcia

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Answered multi-line phone system and enthusiastically greeted callers.
• Directed incoming calls to internal personnel and departments, routing to best-qualified department.
• Maintained clean reception area to promote positive, professional environment for clients.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Screened visitors and issued badges to maintain safety and security.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

• Followed established policies and procedures to maintain compliance with regulations.
• Participated in training and other learning opportunities to expand knowledge of company and position.
• Assisted with record management system implementation and maintenance to streamline operations.
• Followed security protocols to protect sensitive and proprietary information.
• Followed up with staff and customers by phone and email regarding missing or needed information and compiled retrieved information into files.
• Follows verification procedures to confirm requesters are authorized persons and entities.
• Receives records requests and works with legal counsel and other employees to gather appropriate records in accordance with the Public Information Act (PIA), ensures appropriate redactions have been made, and determines cost estimates.

• Performs data entry into IMPACT and other electronic programs and systems.
• Answers and screens telephone inquiries; takes and routes messages and records intake information for referral to caseworkers.
• Prepares and maintains statistical reports, leave and personnel records, case control systems, case records and related files for the unit. Functions as the unit timekeeper and will process purchase orders as directed.
• Types correspondence, forms narratives, travel vouchers, meeting notes, performance evaluations, and other documents to support work of the unit and files related documents.
• Provides program and agency information and/or makes referrals to other community resources.
• Greets visitors, responds to general questions, and directs callers to proper location.
• Performs other duties as assigned and required to maintain unit operations.
• Promotes and demonstrates appropriate respect for cultural diversity among coworkers and all work-related contacts.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.