Olimpia Santiago
Grand Prairie,TX
Summary
Diligent customer service with background as Fulfillment Specialist. Adept at managing inventory and coordinating shipping processes, ensuring smooth and efficient operations. Demonstrated ability to use problem-solving and time management skills to meet tight deadlines.
Professional fulfillment specialist with experience in managing inventory, processing orders, and ensuring timely delivery. Strong focus on team collaboration and achieving results. Skilled in logistics coordination, problem-solving, and adapting to changing needs. Reliable and flexible, with commitment to efficiency and accuracy.
Overview
9
9
years of professional experience
Work History
Fulfillment Specialist
Chewy
04.2018 - Current
- Move stored product to various locations utilizing a Forklift
- Fulfill and organize orders to ensure customer delivery process is efficient and accurate
- Utilize Power Industrial Vehicles, material handling equipment, safely and efficiently, to receive or transport product to storage and staging locations
- Experience with Cherry Picker/Order Picker, High Reach, Movexx, Pallet Jack, Walkie Rider
- Collaborated with team members to achieve daily productivity goals in a fast-paced work setting.
- Provided exceptional customer service to internal and external customers.
- Managed inventory control through regular stock checks, ensuring accurate counts and timely replenishment of goods.
- Expedited order processing times with the effective use of barcode scanning technology during picking and packing stages.
- Pulled orders quickly to maintain demanding productivity goals.
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
- Recorded daily activities for inventory control.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Stocked warehouse efficiently by comparing item numbers with storage locations.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Picked and packed order items.
- Safely and securely loaded items to prevent damage during transport.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Prepared and checked outbound shipments for accuracy.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.
- Identified and tracked slow-moving inventory, recommended promotions and determined optimal replacements.
Office Assistant
Panini America
02.2016 - 02.2017
- Performed assigned word processing, general filing, timekeeping, records management, correspondence and assigned project related financial documents processing
- Liaison for Vendors in which I request quotes and confirm material needs
- Scanned and copied and transferred documents in database such as affidavits, sports players contracts and images
- Received memorabilia from Acquisition Department confirming correct identification, color and team of sport and confirming it was ready to process via the Estimation Department
- Measure, with detail, all memorabilia material; establishing count on all pieces with correct measurements
- Input inventory in company’s database
- Collect all physical materials, take pictures for documenting, package and label and place in production area for shipment
- Emailed management on all memorabilia that has been estimated and prepared for reservation for upcoming programs
- Organized, examined and processed highly sensitive materials such as: sports players signatures, swatch material and collectors sport cards
- Quality control of all material to ensure best quality to our customers
- Attendance Tracking of all employees and inform management and staffing agency of any employee absence and issues
- Management of Employee tracking via excel spreadsheet and manual timesheets
- Managed employee shifts, hours, position, job code and task code
- Interacting via email and paper documents to management and supervisors on the availability of memorabilia, team sports and special projects
- Managed high call volume
- Organized mail shipments and delivery via couriers
- Managed paper and online filing system and scanning of documents to vendors and customers
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
Education
Associate of Science - Business Administration
Mountain View College
Dallas, TX05-2018
Skills
- Proficient in Spanish
- Proficient in Microsoft office
- Proficient in prioritizing tasks
- Interpersonal relationship development
- Proficient in client relations
- Accurate data processing
- Logistics management
- Consistent labeling accuracy
- Skilled in optimizing packing processes
- Logistics management
- Organized material handling processes
- Precise order fulfillment
- Product packaging development
- Safety regulation compliance
- Proficient in forklift operation
- Analytical problem-solving
- Quality assessment proficiency
- Inventory control
- RFID technology implementation
- Accurate barcode identification
- Experienced in shipment preparation
- Enhanced inventory accuracy
- Precise order processing
- Cross-functional teamwork
- Cross-functional collaboration skills
- Adaptable learner
- Customer relations
- Analytical problem-solving
- Trustworthy and steadfast
- Meticulous attention to detail
- Analytical problem-solving
- Skilled in managing multiple tasks
- Collaborative team player
- Logistics operations
- Logistics strategy development
- Packing expertise
- Team collaboration
- Experienced in forklift operation
- Coordination skills
- Efficient space management
- Diagnostic problem-solving
- Quality assurance
- Accurate stock management
- Warehouse operations
- Labeling accuracy
- Logistics planning
Accomplishments
- Received a merit for strong attention to detail & efficient work ethics.
- Managed, prioritized and met deadlines of multiple priorities in a short timeframe.
Languages
Spanish
Native or Bilingual
Timeline
Fulfillment Specialist
Chewy
04.2018 - Current
Office Assistant
Panini America
02.2016 - 02.2017
Associate of Science - Business Administration
Mountain View College
Similar Profiles
VERNECEIA M. DAVISVERNECEIA M. DAVIS
Remote Customer Service Agent at ChewyRemote Customer Service Agent at Chewy
Vanetra LeblancVanetra Leblanc
Customer Service Representative at ChewyCustomer Service Representative at Chewy
Cristhian OrgazCristhian Orgaz
Customer Service Supervisor at ChewyCustomer Service Supervisor at Chewy