Olina Montague
Brooklyn,NY
Summary
Passionate and skilled employee dedicated to careers in the helping professions. Knowledgeable about customer service, clerical support, and social development. Manages difficult situations in a positive and timely manner. Excels in collaborative and interpersonal skills.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Best Buy
02.2023 - 08.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate and straightforward information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Receptionist Student Support Services
University of Tennessee at Chattanooga
08.2021 - 04.2022
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Tutored individuals in areas such as math and writing.
- Increased front desk operations through efficiency by effectively managing phone calls, emails, and walk-in clients.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Mentor
University of Tennessee at Chattanooga
06.2019 - 07.2019
- Worked closely with team members.
- Developed trust-based relationships with mentees through active listening and empathetic communication.
- Collaborated with fellow mentors to exchange best practices, ensuring continuous improvement of mentoring strategies.
- Obtained more leadership roles in order to mentor students transitioning into college.
- Enhanced mentee performance by providing personalized guidance and support.
Cashier
Target
10.2016 - 12.2018
- Ensured positive guest experience in the store.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Worked on and assisted guests with self check-out.
Education
Master of Arts - Sociology
University of Alabama At Birmingham
Birmingham, AL05.2024
Bachelors of Arts and Science in Sociology -
University of Tennessee at Chattanooga
Chattanooga, TN05.2022
Skills
- Customer Service
- Cash Register Operation
- Team Leadership
- Social Network Analysis
- Mentoring
- Clerical Support
- Writing
- Paperwork Processing
- Product Knowledge
- Complaint Resolution
- Data Collection
- Data Entry
Timeline
Customer Service Representative
Best Buy
02.2023 - 08.2023
Receptionist Student Support Services
University of Tennessee at Chattanooga
08.2021 - 04.2022
Mentor
University of Tennessee at Chattanooga
06.2019 - 07.2019
Cashier
Target
10.2016 - 12.2018
Master of Arts - Sociology
University of Alabama At Birmingham
Bachelors of Arts and Science in Sociology -
University of Tennessee at Chattanooga
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