Olinda Cole
Coppell,TX
Summary
Dedicated Major Account Payroll Project Specialist bringing resourcefulness and strong Human Capital Solutions background combined with exceptional customer service and organizational skills. Approaches each service issue with analytical, level-headed approach to identify needs, resolve problems and maximize customer and team member satisfaction. I am successful at evaluating and distilling complex financial data. Excels at cultivating and maintaining strong client relationships. Stays current on developments across multiple industries to best serve clients and associates with fresh, accurate and relevant information and mitigate potential impacts.
Overview
15
15
years of professional experience
Work History
ADP Project Service Specialist II
Adp- Automated Data Processing
Dallas, Texas
02.2016 - Current
- Collaborated with internal departments to ensure resources were allocated efficiently in order to meet deadlines.
- Coordinated with external partners on deliverables, ensuring quality standards were met throughout the process.
- Maintained accurate records of activities related to each project including documentation, costs, timelines, invoices.
- Facilitated communications between teams working on different aspects of a particular project in order to ensure smooth transition between stages.
- Processed payroll data into the general ledger system for accurate tracking.
- Updated journal entries to ensure accurate reporting of transactions.
- Provided guidance and advice to clients on how to optimize their human capital management systems.
- Created a framework for measuring the effectiveness of Human Capital Management programs.
- Built Paid Time Off setups to ensure compliance with relevant labor laws.
- Assisted clients with the selection of appropriate technology solutions for Human Capital Management needs.
- Provided training to new staff members on the proper use of tools, equipment, supplies, processes. related to service operations.
- Participated in team meetings regularly in order to share ideas or provide updates on progress towards goals.
- Prepared estimates for customers based on their individual needs while staying within predetermined budget parameters.
- Conducted research into new technologies that could be implemented within the organization's service operations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Implemented General Ledger mapping to export into a variety of 3rd Party accounting software
- Mentored new employees on procedures and policies to maximize team performance.
ADP Client Services Specialist IV
Adp- Automated Data Processing
Dallas , Texas
04.2009 - 02.2016
- Assisted in troubleshooting any operational issues encountered during implementations or upgrades.
- Resolved escalated service requests from customers in a timely manner.
- Ensured compliance with applicable laws, regulations and guidelines while providing customer service.
- Provided regular status updates to management regarding progress on projects.
- Reviewed existing processes periodically to identify opportunities for optimization.
- Conducted training sessions on proper usage of ADP services for end-users.
- Performed software installation, configuration, testing and maintenance activities for various ADP products.
- Advised customers on best practices related to usage of ADP services.
- Participated in team meetings, brainstorming sessions and other knowledge sharing activities.
- Prepared comprehensive documentation regarding all aspects of ADP services projects.
Education
Associate of Science - Elementary Education
University of North Texas
Denton, TX05-2006
Skills
- Payroll Administration
- Software Implementation
- Software Troubleshooting
- Policy Compliance
- Human Resources Management
- Microsoft Office Suite
- Project Specifications
- Price Structuring
- Presentation Skills
- CRM Software
- Product Development
- Organization Skills
- Proposal Development
- Project Tracking
- Workforce Training
- Cross-Functional Collaboration
Languages
English
Professional
Skills
- Updated Oracle and other 3rd party database storage structures to meet the growing needs of the clients company
- Set up and managed user accounts while training users on how to access information within the ADP Workforce Now database
- Advanced Microsoft Excel knowledge including SUMIF, COUNTIF and Vlookup functions
- Advance Microsoft Office knowledge
Timeline
ADP Project Service Specialist II
Adp- Automated Data Processing
02.2016 - Current
ADP Client Services Specialist IV
Adp- Automated Data Processing
04.2009 - 02.2016
Associate of Science - Elementary Education
University of North Texas
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