Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Olinda Garcia

Rio Grande City,TX

Summary

Adept at process optimization and maintaining calm under pressure, I significantly enhanced customer satisfaction and team efficiency at The Providencia Group. Leveraging skills in customer relations and expert problem-solving, I spearheaded initiatives that improved project outcomes and staff performance, demonstrating a commitment to excellence and collaborative success.

Overview

4
4
years of professional experience

Work History

Unification Specialist

The Providencia Group
05.2024 - Current
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Work closely with the Program Director, unification Manager, potential sponsors, other workers, in collaboration with the U.S. Department of Health and Human Services, Office of Refugee Resettlement's. Unaccompanied Children Program and its care provider.
  • Self-motivated, with a strong sense of personal responsibility.
  • Initiate, coordinate, and maintain direct contact with unaccompanied child refugees and their family members while the minor is in ORR care, while efficiently working to safely release the minor from client care and reunify the child with its family.
  • In conjunction with program staff, communicate reunification updates to the minor.
  • Participate in case staffing with the program and field as needed to discuss reunification progress.
  • Facilitate the timely release or discharge of minors to identified family members or authorized caregivers/custodians and document the provision of services in each minor’s case file.
  • Report significant incidents under client policies and procedures.
  • Maintain the minor’s case file and case management portal per client policies and procedures.
  • Would see around 30 minors a day and send out a referral to work on the minor's cases.

Prevention Specialist

SCAN
01.2023 - 02.2023
  • Enhanced community awareness of drug-related issues through engaging presentations and workshops.
  • Established strong relationships with schools and community groups, expanding the reach of prevention efforts.
  • Contributed to grant writing efforts securing additional funding for essential prevention initiatives.
  • Facilitated group sessions of around 20 people focused on developing coping skills and strategies for managing stressors related to substance use.
  • Provided ongoing support to clients during their recovery process, fostering a sense of accountability and motivation.
  • Organized community events promoting healthy lifestyles, leading to increased participation in prevention programs.
  • Designed culturally sensitive outreach materials that effectively engaged diverse populations within the community.
  • Conducted thorough assessments of clients to determine appropriate treatment paths and resources needed.
  • Reduced substance abuse rates by implementing effective prevention strategies and educational programs.
  • Collaborated with local organizations to establish support networks for those struggling with addiction.
  • Served as a liaison between clients, families, and healthcare providers, streamlining communication around care plans.
  • Monitored client progress carefully while maintaining detailed records, allowing for accurate reporting on program impact.

Support Coach

Texas A&M International University
09.2021 - 11.2022
  • Created a comprehensive troubleshooting guide that streamlined diagnostic procedures while boosting first-contact resolution rates.
  • Streamlined support processes for quicker issue resolution and increased productivity.
  • Leveraged insights from customer feedback surveys to drive targeted improvements in the support experience offered by our team members.
  • Enhanced team performance by coaching colleagues on best practices in customer service.
  • Championed adoption of new tools or methodologies among peers, accelerating efficiency gains through early adoption efforts.
  • Contributed to departmental initiatives aimed at increasing employee engagement and morale across the organization.
  • Improved customer satisfaction by providing timely and efficient support for technical issues.
  • Trained and mentored 15 new students hired to fulfill various roles.

Cashier

Border Town
05.2021 - 09.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.

Education

Bachelor of Arts - Psychology

Texas A&M International University
Laredo, TX
05-2023

High School Diploma -

Roma High School
Roma, TX
05-2019

Skills

  • Customer relations
  • Expert problem solving
  • Analytical thinking
  • Documentation management
  • Management collaboration
  • Technical communication
  • Risk management
  • Knowledge sharing
  • Process optimization
  • Teamwork and collaboration
  • Attention to detail
  • Multitasking Abilities
  • Calm under pressure
  • Organizational skills
  • Decision-making

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Unification Specialist

The Providencia Group
05.2024 - Current

Prevention Specialist

SCAN
01.2023 - 02.2023

Support Coach

Texas A&M International University
09.2021 - 11.2022

Cashier

Border Town
05.2021 - 09.2021

Bachelor of Arts - Psychology

Texas A&M International University

High School Diploma -

Roma High School

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Olinda Garcia