Olinda Rodriguez
Washington,District Of Columbia
Summary
Experienced office management and administration professional experienced optimizing productivity, efficiency and service quality across various environments. Highly organized and detail-oriented professional with a strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars, preparing reports and making proactive operational changes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Drs. Delany And Moiseiwitsch. P.C.
12.2020 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Kept accounts in balance and ran daily reports to verify totals.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
Coordinator
TJ Maxx, TJX Companies
10.2022 - Current
- Gathered and organized materials to support operations.
- Received and responded to customer requests via letters, emails, telephone calls and in-person interactions.
- Coached employees through day-to-day work and complex problems.
- Resolved employment-related disputes through proactive communication.
- Aided colleagues, managers and customers through regular communication and assistance.
- Completed bi-weekly payroll for [Number] employees
Hostess/Assistant Manager
Lupo Verde
11.2021 - 09.2022
- Resolved problems promptly to elevate customer approval.
- Handled cash accurately and prepared deposits.
- Managed team schedule with eye for coverage needs and individual strengths.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Built customer loyalty by devising promotions and products according to customer needs and budget.
Hostess
Hamilton Hotel (Via Sophia)
05.2019 - 10.2021
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Collected information from arriving customers to seat groups or place them on waitlist.
Hostess/Server
Sakerum
01.2018 - 02.2019
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Hostess
Piola Restaurant
04.2017 - 01.2018
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
Bachelor of Science - Criminal Justice: Strategic Intelligence Studies
Liberty University
Lynchburg, VA12.2024
High School Diploma -
Francis L. Cardozo Education Campus
Washington, DC06.2019
Skills
- Bilingual (Spanish & English)
- Web Analytics
- Rapid and Adaptive
- Committed High Achiever
- Event Coordination
- Customer Service
- Cybersecurity Awareness
- Microsoft Dynamics
- File and Data Retrieval Systems
- Microsoft Word
- Project Management
- Microsoft Excel
Certification
- First Aid/CPR Certified
Timeline
Coordinator
TJ Maxx, TJX Companies
10.2022 - Current
Hostess/Assistant Manager
Lupo Verde
11.2021 - 09.2022
Front Desk Receptionist
Drs. Delany And Moiseiwitsch. P.C.
12.2020 - Current
Hostess
Hamilton Hotel (Via Sophia)
05.2019 - 10.2021
Hostess/Server
Sakerum
01.2018 - 02.2019
Hostess
Piola Restaurant
04.2017 - 01.2018
Bachelor of Science - Criminal Justice: Strategic Intelligence Studies
Liberty University
High School Diploma -
Francis L. Cardozo Education Campus
- First Aid/CPR Certified
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