Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Oliono Sao

Gig Harbor,WA

Summary

Seeking a Customer Service role with 19 years of experience in customer-facing positions. Skilled in coordinating delivery logistics, handling medical appointments, and resolving account issues. Proven ability to manage high-volume calls and provide exceptional service in healthcare and banking environments. Talented Telephone Interviewer successful in hosting phone interviews to obtain high-quality data. Practiced in fast and accurate data entry allowing the flexibility to quickly answer clients' questions and remain friendly. Focused on following regulations and protocols regarding call-backs and interview etiquette. Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning. Efficient Dispatcher with substantial experience in managing fleet and personnel operations. Proven track record of effectively coordinating staff and resources for seamless communication. Strong problem-solving skills and commitment to promptly resolving issues. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Data Entry

AppleOne
01.2023 - Current
  • As a dedicated Data Entry Specialist, meticulously managed the input of a high volume of data with exceptional accuracy and speed, ensuring the integrity and confidentiality of all information
  • Expertly operated various data processing tools and databases, conducted thorough verification, and performed regular backups to safeguard against data loss
  • Collaborated effectively with cross-functional teams to support data retrieval and reporting needs, contributing to the seamless flow of information within the company
  • Continuously sought ways to improve data entry processes, resulting in enhanced efficiency and productivity.
  • Prepared and generated claims by completing data entry of correct information.
  • Streamlined data entry procedures, resulting in more accurate and timely log updates.
  • Increased efficiency in financial reporting by automating data entry tasks.
  • Reduced manual data entry tasks by automating key accounting processes, increasing overall efficiency.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Handled administrative and data entry work for staff.

Dispatcher/Customer Service Representative

RC TRUCKING
01.2020 - Current
  • Orchestrated logistics coordination, ensuring timely arrangement of drivers and vehicles for load deliveries, optimizing route efficiency and adherence to schedules
  • Maintained dynamic communication with drivers, providing critical updates regarding route adjustments and delivery location changes to guarantee seamless operations
  • Managed rate confirmation documentation, accurately detailing pick-up and delivery specifics, financial terms, and cargo information, facilitating transparent transactions between stakeholders.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
  • Stayed up-to-date on relevant industry trends and best practices through continued education and professional development opportunities.
  • Ensured compliance with local, state, and federal regulations related to emergency communications.
  • Analyzed customer feedback and provided solutions to improve customer service.
  • Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
  • Sent out drivers to assist [Number] hourly callers based on locations, needs and worker availability.
  • Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
  • Minimized potential conflicts between responding units by actively monitoring resources allocation.
  • Minimized cost of operations by optimizing routes for drivers to align with budget.
  • Implemented new software systems that improved efficiency within the dispatch center operations.
  • Coordinated multi-agency responses effectively during large-scale incidents or natural disasters.
  • Contributed to public safety initiatives through active participation in community events and outreach programs.
  • Answered phone calls and responded to customer emails.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Scheduled and organized delivery routes.
  • Tracked and monitored vehicle performance and maintenance.
  • Managed customer accounts and invoicing.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.

Warehouse Worker

Southern Glazer's Wine and Spirits
02.2019 - Current
  • Execute precise order picking and packaging, ensuring accurate fulfillment of customer requests
  • Operate forklift machinery safely to maintain efficient workflow and timely dispatch of goods.

Customer Service Representative

Memorial Hospital
04.2005 - Current
  • Provide comprehensive customer support by efficiently managing medical records requests and handling inbound calls to facilitate appointment scheduling
  • Maintain accurate patient data through meticulous entry and updating of electronic health records.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Utilized customer service software to manage interactions and track customer satisfaction.

Medical Artist/over night

st. joseph medical center
01.2020 - 05.2024
  • Main point of contact providing day-to-day support for Imaged's clients
  • Triage calls, email and chat messages from all customer facilities as well as internal clinicians
  • Monitor clinical systems to ensure the operation is achieving its targets
  • Ensure that all calls, issues, and tasks are tracked in our CRM systems and driven to resolution
  • Respond in real-time to support issues, resolve basic issues and escalate as needed to higher support tiers for resolution
  • Facilitate provider communication on critical patient findings
  • Facilitate provider to provider phone calls and collaboration
  • Develop application expertise as required to provide support to physicians, clinical staff, and support staff in the efficient use of Imaged applications and workflows
  • Identify eligible patients for our programs using customer EMR (Electronic Medical Records) systems
  • Extract data from customer EMR systems for consult referral programs
  • Reach out to patients and schedule patient appointments per program guidelines
  • Input data into customer EMR systems
  • Greeting and preparing patients for their visit with the provider by obtaining and recording their vital signs and other information such as height, weight, drug allergies, current medications and presenting problem
  • Assisting with diagnostic tests and clinical procedures such as venous and capillary invasive procedures for blood draws, intradermal (including skin tests), subcutaneous and intramuscular injections
  • Administering medications and vaccinations
  • Managing patient flow, ensuring enough time for patient and family education
  • Preparing and sterilizing instruments and maintaining equipment and patient care areas clean and orderly
  • Scheduling patient appointments and other administrative duties as needed
  • Actively participating in continuing education, required meetings and committees as requested
  • May perform medical scribe duties under the direct supervision and review of the attending provider and in compliance with the FMG Medical Scribe Program Policy.
  • Designed custom artwork for clients, meeting their creative vision and ensuring satisfaction with the final product.
  • Utilized social media platforms proactively to promote personal brand awareness while engaging with potential clients or collaborators regularly.

Dispatcher/Customer Service Representative

RC TRUCKING
11.2021 - 05.2022
  • Orchestrated logistics coordination, ensuring timely arrangement of drivers and vehicles for load deliveries, optimizing route efficiency and adherence to schedules
  • Maintained dynamic communication with drivers, providing critical updates regarding route adjustments and delivery location changes to guarantee seamless operations
  • Managed rate confirmation documentation, accurately detailing pick-up and delivery specifics, financial terms, and cargo information, facilitating transparent transactions between stakeholders.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Consistently met performance metrics for call handling, contributing to the overall success of the department.
  • Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
  • Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
  • Processed invoices and payments for dispatched orders to provide proof of transaction.
  • Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
  • Stayed up-to-date on relevant industry trends and best practices through continued education and professional development opportunities.
  • Ensured compliance with local, state, and federal regulations related to emergency communications.
  • Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
  • Analyzed customer feedback and provided solutions to improve customer service.
  • Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
  • Minimized potential conflicts between responding units by actively monitoring resources allocation.
  • Minimized cost of operations by optimizing routes for drivers to align with budget.
  • Implemented new software systems that improved efficiency within the dispatch center operations.
  • Coordinated multi-agency responses effectively during large-scale incidents or natural disasters.
  • Contributed to public safety initiatives through active participation in community events and outreach programs.

Caregiver

Pioneer memory heaven
07.2015 - 06.2018
  • Assisted residents with daily living activities, including personal hygiene and dressing, ensuring comfort and maintaining dignity
  • Provided nutritional support by feeding residents, alongside administering necessary medical assistance as required.

Med Tech/Caregiver

heart side manor
03.2016 - 01.2018
  • Administered medication, monitored vital signs, and conducted blood sugar tests to ensure optimal health management for patients
  • Assisted with personal hygiene care, provided support with showering, and managed laundry tasks to maintain a clean and dignified living environment.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.

Caregiver

IHSS
07.2013 - 12.2015
  • Provided comprehensive personal care assistance, including feeding, bathing, and restroom support, ensuring client comfort and hygiene
  • Managed routine care tasks such as changing briefs, contributing to a consistent and dignified living environment for the client.

Loader/Unloader

Yuesen wearhouse
04.2009 - 07.2012
  • Efficiently managed the loading and unloading process, ensuring accurate distribution and placement of items into designated containers
  • Maintained inventory integrity by vigilantly overseeing the correct routing of all merchandise during the loading operations.
  • Loaded and unloaded pallets quickly and safely, managing work load priorities.
  • Contributed to overall warehouse operations by assisting with various tasks as needed, fostering a collaborative work environment.
  • Maintained a safe work environment with proper handling techniques and adherence to safety protocols.
  • Loaded and unloaded cargo efficiently, minimizing potential damage to goods during transit.
  • Implemented time-saving tactics that enabled quicker processing of orders without compromising accuracy or quality.
  • Checked accuracy of product packaging and labeling, rectifying any issues.

Sales Representative

See's Candies
08.2007 - 03.2010
  • Assisted customers with the selection and purchase of specialty chocolate boxes, ensuring personalized service and satisfaction
  • Communicated effectively with clients regarding order status and shipping discrepancies, facilitating timely resolutions to any delays or errors.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Trained and mentored new sales representatives.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.

Customer Service Representative

Washington Mutual Bank
02.2005 - 12.2009
  • Accurately addressed and resolved customer account inquiries, ensuring client satisfaction and service excellence
  • Managed financial transactions with precision, including deposits and cash handling responsibilities.

Education

Associate of Applied Science -

None

High school diploma -

Cabrillo High School
Long Beach, CA
01.2009

Skills

  • Caregiver / LPN / RN (10 Years)
  • Forklift Driver
  • Reach Truck (3 Years)
  • Forklift (2 Years)
  • Warehouse Associate (5 Years)
  • Reach (2 Years)
  • Cherry Picker (9 Years)
  • Excel (9 Years)
  • Forklift Operator (10 Years)
  • Inventory Control (5 Years)
  • Pallet Jack
  • RF Scanner (9 Years)
  • Shipping (3 Years)
  • Warehouse (6 Years)
  • Order Picking (5 Years)
  • Shipping & Receiving (5 Years)
  • Materials Handling (3 Years)
  • Nursing (2 Years)
  • Vital Signs (2 Years)
  • Load & Unload (7 Years)
  • Cleaning (5 Years)
  • Medication Administration (5 Years)
  • Packaging (8 Years)
  • Hospital Experience (5 Years)
  • Manufacturing (4 Years)
  • Customer Service (2 Years)
  • Sales (1 Year)
  • Typing (6 Years)
  • Supervising Experience
  • Guest Services (2 Years)
  • Hotel Experience (3 Years)
  • Hospital Experience
  • Tax Experience (10 Years)
  • Forklift (5 Years)
  • Medical Records
  • Negotiation (3 Years)
  • Leadership
  • Front Desk (3 Years)
  • Cash Handling (5 Years)
  • Shift Management (1 Year)
  • Load & Unload (5 Years)
  • Vital Signs (3 Years)
  • Research
  • Driving (10 Years)
  • Hospitality (3 Years)
  • SAP (2 Years)
  • Paralegal Experience (3 Years)
  • Security (5 Years)
  • Microsoft Office (9 Years)
  • Conflict Management (5 Years)
  • Computer Skills (5 Years)
  • Communication Skills (10 Years)
  • Soap
  • Call Center (2 Years)
  • Succession Planning
  • AI (5 Years)
  • Classroom Experience (2 Years)
  • Teaching
  • Assembly (2 Years)
  • Cash Register
  • Salesforce (2 Years)
  • Bookkeeping (1 Year)
  • Patient Care (5 Years)

Certification

  • HCA, 01/2014, 06/2017
  • Medical Assistant Certification, 01/2016, 01/2017
  • Dementia, 03/2014, 01/2016
  • CNA/HHA, 06/2017, 06/2017
  • Flagger, 08/2017, Present
  • CPR/First Aid, None
  • Certified Forklift Operator
  • RN License, 01/2024, 01/2025
  • Guard Card
  • Driver's License
  • Armed Security License, 02/2024, 02/2025
  • Pallet Jack Certification
  • MCAS - Microsoft Certified Application Specialist
  • Sales Essentials Certificate
  • ACE - Adobe Certified Expert, Photoshop

Timeline

Data Entry

AppleOne
01.2023 - Current

Dispatcher/Customer Service Representative

RC TRUCKING
11.2021 - 05.2022

Dispatcher/Customer Service Representative

RC TRUCKING
01.2020 - Current

Medical Artist/over night

st. joseph medical center
01.2020 - 05.2024

Warehouse Worker

Southern Glazer's Wine and Spirits
02.2019 - Current

Med Tech/Caregiver

heart side manor
03.2016 - 01.2018

Caregiver

Pioneer memory heaven
07.2015 - 06.2018

Caregiver

IHSS
07.2013 - 12.2015

Loader/Unloader

Yuesen wearhouse
04.2009 - 07.2012

Sales Representative

See's Candies
08.2007 - 03.2010

Customer Service Representative

Memorial Hospital
04.2005 - Current

Customer Service Representative

Washington Mutual Bank
02.2005 - 12.2009

Associate of Applied Science -

None

High school diploma -

Cabrillo High School

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Oliono Sao