Olishia Gaffney
Inman,SC
Summary
Objective Appeals Nursing
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Overview
11
11
years of professional experience
Work History
Registered Nurse Clinical Supervisor
Agape Care Hospice
Spartanburg, South Carolina
03.2024 - Current
- Facilitated continuing education programs for nurses in order to maintain compliance with regulatory requirements.
- Participated in quality improvement initiatives aimed at enhancing patient outcomes.
- Participated in quality assurance initiatives to improve patient outcomes and satisfaction ratings.
- Evaluated patient care plans for appropriateness and effectiveness in achieving desired outcomes.
- Ensured compliance with all applicable federal, state, local regulations related to nursing practice.
- Assisted in the recruitment, interviewing, hiring, orientation, and training of new nursing personnel.
- Conducted performance evaluations of nursing staff and provided feedback on areas of improvement.
- Actively participated in interdisciplinary rounds as part of a collaborative approach to patient care.
- Provided clinical oversight and direction to nursing staff members.
- Collaborated with multidisciplinary team members to ensure comprehensive care delivery.
- Analyzed trends in patient care delivery systems in order to identify opportunities for improvement.
- Advocated for patient rights by providing support during challenging situations or disputes between patients and family members and healthcare providers.
- Served as liaison between nursing staff members and other departments throughout the organization.
Interim Director of Nursing
Medical Solutions
08.2021 - 10.2022
- Manage the overall operation of the Nursing Services Department in accordance with facility/company policies, standards of nursing practices and governmental regulations to maintain excellent care of all residents’ needs
- Interpret and put into effect administrative policies established by the assignment facility
- Regularly inspect the facility and nursing practices for compliance with federal, state and local standards and regulations Assure staffing requirements based on current needs
- Perform quality assurance assessments in areas where problems existed as circumstances dictate.
RN Case Manager
Agape Care Hospice
Spartanburg, South Carolina
10.2022 - 03.2024
- Monitored and evaluated effectiveness of treatment plans and interventions.
- Analyzed financial information related to insurance coverage eligibility prior to initiating services.
- Identified high-risk cases requiring intensive monitoring or specialized interventions.
- Provided direct nursing care such as wound dressing changes, IV therapy, medication administration and patient education.
- Provided emotional support and counseling to patients dealing with chronic illness or end-of-life issues.
- Conducted weekly interdisciplinary team meetings to review case management activities for assigned caseloads.
- Ensured compliance with regulatory standards concerning utilization review, ethical decision making and legal aspects of case management practice.
- Communicated regularly with family members regarding patient care needs and progress toward goals.
- Collaborated with physicians, nurses, and other healthcare professionals to ensure optimal patient outcomes.
- Assessed patient's physical, mental, and psychosocial health status to develop individualized care plans.
- Coordinated with healthcare team to establish, enact and evaluate patient care plans.
Director of Nursing
Lake Emory Post-Acute Care
Inman, SC
03.2022 - 09.2022
- Established and implemented standards of resident care on a 24 hour basis for a 95 bed long term care facility
- Oversaw all nursing aspects, directing and evaluating all nursing personnel
- Responsible for operating the healthcare components in accordance with the established policies and procedures of the governing body in compliance with federal, state and local regulations, while coordinating nursing service with community agencies, physicians, families, residents, consultants, ancillary service providers and other departments within the facility and under the direction of the Administrator.
Director of Clinical Services
The Gables on Pelham
Greenville, SC
06.2020 - 07.2021
- Established and implemented standards of resident care on a 24 hour basis for a 44 bed long term/ short term rehabilitation facility
- Responsible for all nursing aspects
- Responsible for operating the healthcare components in accordance with established policies and procedures of the governing body in compliance with federal, state and local regulations
- Managed the following nursing departments: licensed and non-licensed nursing staff, MDS Coordinators, and Admission/Discharge Coordinator
- Managed facility in absence of the Administrator
- Performed other duties as assigned by the Administrator.
Skylyn Nursing and Rehabilitation Center
Spartanburg, SC
09.2017 - 04.2020
- Established and implemented standards of resident care on a 24 hour basis for a 26 bed short term rehabilitation and 18 bed private facility
- Responsible for all nursing aspects
- Responsible for operating the healthcare components in accordance with established policies and procedures of the governing body in compliance with federal, state and local regulations
- Responsible for tracking and trending infections per the Infection Control Policy
- Responsible for tracking and trending all resident unusual occurrences and ensuring appropriate measures were implemented
- Manage facility Wound Care Team
- Facilitate weekly resident at risk meetings
- Manage facility in absence of the Administrator
- Assisted facility with becoming Medicare Certified with a deficiency free survey.
Director of Nursing
Magnolia Manor of Spartanburg
Spartanburg, SC
07.2016 - 03.2017
- Established and implemented standards of resident care on a 24 hour basis for a 95 bed long term care facility
- Oversaw all nursing aspects, directing and evaluating all nursing personnel
- Responsible for operating the healthcare components in accordance with the established policies and procedures of the governing body in compliance with federal, state and local regulations, while coordinating nursing service with community agencies, physicians, families, residents, consultants, ancillary service providers and other departments within the facility and under the direction of the Administrator.
Interim Director of Nursing
360 Healthcare Staffing
Tampa, FL
07.2015 - 07.2016
- Managed the overall operation of the Nursing Services Department in accordance with facility/company policies, standards of nursing practices and governmental regulations to maintain excellent care of all residents’ needs
- Interpreted and put into effect administrative policies established by the assignment facility
- Regularly inspected the facility and nursing practices for compliance with federal, state and local standards and regulations Assured staffing requirements based on current needs
- Performed quality assurance assessments in areas where problems existed as circumstances dictated.
Director of Nursing
White Oak Manor of Rock Hill
Rock Hill, SC
10.2013 - 07.2015
- Established and implemented standards of resident care on a 24 hour basis for a 141 bed long term/ short term rehabilitation facility
- Responsible for all nursing aspects
- Responsible for operating the healthcare components in accordance with established policies and procedures of the governing body in compliance with federal, state and local regulations
- Managed the following nursing departments: licensed and non-licensed nursing staff, Staff Development, Scheduler, MDS Coordinators, and Admission/Discharge Coordinator
- Managed facility in absence of the Administrator
- Performed other duties as assigned by the Administrator.
Education
Bachelors in Nursing -
University of Phoenix Online
OnlineAssociates in Nursing -
Spartanburg Community College
Spartanburg, SCPractical Nursing -
Cherokee Area Vocational Center
Gaffney, SCSkills
- Discharge Planning
- Clinical Documentation
- Clinical Leadership
- HIPAA Compliance
- Care Planning
- Patient Assessment
- Staff Training
- Disease management
- Nursing supervision
- Interdisciplinary Collaboration
- Quality Improvement
- Healthcare regulations
- Epic Systems
- Risk Management
- Facility Inspections
- Professionalism
- Multitasking
- Medicare Compliance
- Utilization Management
- Team Collaboration
References
References are available upon request
Timeline
Registered Nurse Clinical Supervisor
Agape Care Hospice
03.2024 - Current
RN Case Manager
Agape Care Hospice
10.2022 - 03.2024
Director of Nursing
Lake Emory Post-Acute Care
03.2022 - 09.2022
Interim Director of Nursing
Medical Solutions
08.2021 - 10.2022
Director of Clinical Services
The Gables on Pelham
06.2020 - 07.2021
Skylyn Nursing and Rehabilitation Center
09.2017 - 04.2020
Director of Nursing
Magnolia Manor of Spartanburg
07.2016 - 03.2017
Interim Director of Nursing
360 Healthcare Staffing
07.2015 - 07.2016
Director of Nursing
White Oak Manor of Rock Hill
10.2013 - 07.2015
Bachelors in Nursing -
University of Phoenix Online
Associates in Nursing -
Spartanburg Community College
Practical Nursing -
Cherokee Area Vocational Center
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