Olita Jackson
Fayetteville,NC
Summary
To seek and maintain a fulfilling position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Purser
Delta Air Lines, Inc.
04.2015 - Current
- Lead and provided support to crew members onboard each flight during emergencies, ensuring safety protocols were followed and guests were attended to appropriately.
- Empowered crew members to adhere to service standards and maintain consistency on all Delta routes.
- Maintained communication with management if any safety or security issues occurred onboard
- Provided hospitality and warm introduction to each guest onboard
- Communicated with flight deck for updates pertaining to each route
Flight Attendant
Delta Air Lines, Inc
02.2008 - 03.2015
- Ensured safety and comfort of customers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
Field Service Manager-Operations
Delta Air Lines, Inc
04.2011 - 09.2013
- Provide local support to flight attendants and daily operations by communicating maintaining strong relationships with Airport Customer Service, Caterings, and Cabin Service
- Attend station meetings to discuss goals and plans to ensure all departments meet D-0 initiative.
- Help flight attendant resolve matters by providing tools and support they need.
- Research trends behind delayed flights and communicate with tower manager and IFS departments on how to mitigate them going forward.
Education
Nursing - Practical Nursing
Fayetteville Technical Community College
Fayetteville, NC07.2023
Skills
- Crew Resource Management
- Goal Setting and Tracking
- Cultural Awareness
- Crew Coordination
- Interpersonal abilities
- Statistical Analysis
- Flight safety
- Technical aptitude
- Aviation regulations
- Quality Assurance
- Conflict Mediation
- Company policy adherence
Timeline
Purser
Delta Air Lines, Inc.
04.2015 - Current
Field Service Manager-Operations
Delta Air Lines, Inc
04.2011 - 09.2013
Flight Attendant
Delta Air Lines, Inc
02.2008 - 03.2015
Nursing - Practical Nursing
Fayetteville Technical Community College
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