Summary
Overview
Work History
Education
Skills
Languages
Timeline
OfficeManager

Oliva Flores Jaimes

Humble,TX

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

10
10
years of professional experience

Work History

Quality Control Inspector/ Assembly

Cyberlux
10.2023 - 04.2024
  • Communicated with production team members about quality issues.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Performed visual inspections and non-destructive tests where appropriate.
  • Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
  • Collaborated with production staff to establish and meet quality standards
  • Completed precise measurements using special tools.

Process Guide/Learning Ambassador

Amazon Warehouse
01.2021 - 10.2023
  • Reduced error rates by implementing robust quality control measures within critical processes.
  • Coached employees on best practices for maintaining high-quality standards throughout all processes.
  • Implemented process improvements for increased productivity and cost savings.
  • Performed regular audits to ensure compliance with established procedures and guidelines.
  • Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.

Call Center Survey Interviewer

Ironwood Insights
06.2018 - 01.2020
  • Improved survey response rates by developing rapport with respondents and utilizing effective communication skills.
  • Conducted thorough interviews for accurate data collection, resulting in high-quality research outcomes.
  • Maintained detailed records of survey responses, ensuring data integrity and easy access for analysis.
  • Adhered to strict confidentiality protocols to protect respondent privacy and maintain compliance with industry standards.
  • Monitored quality control measures throughout the entire interview process.

Crew Trainer

McDonald's
11.2013 - 06.2018
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Set positive example for team members by providing high-quality, efficient service.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Maintained current knowledge of all team position requirements.
  • Mentored junior employees to improve performance, food safety, and customer service.

Education

High School Diploma -

Texas Connections Academy
Houston, TX
05.2016

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Call center experience
  • Computer Proficiency
  • Complaint Handling
  • Complaint resolution
  • Positive Attitude
  • Dependable and reliable
  • Attention to Detail

Languages

Spanish
Native or Bilingual

Timeline

Quality Control Inspector/ Assembly

Cyberlux
10.2023 - 04.2024

Process Guide/Learning Ambassador

Amazon Warehouse
01.2021 - 10.2023

Call Center Survey Interviewer

Ironwood Insights
06.2018 - 01.2020

Crew Trainer

McDonald's
11.2013 - 06.2018

High School Diploma -

Texas Connections Academy

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Oliva Flores Jaimes