Oliva Nash
Jacksonville,FL
Summary
Dynamic Assistant Manager with proven expertise at Dollar General, excelling in customer service and team leadership. Enhanced inventory accuracy through strategic analysis, resulting in reduced stockouts. Skilled in staff training and development, fostering a motivated team to achieve sales goals and elevate customer satisfaction.
Overview
16
16
years of professional experience
Work History
Assistant Manager
Doller General
04.2018 - 05.2021
- Led team meetings to communicate goals, policies, and performance expectations
- Resolved customer inquiries and complaints promptly, improving satisfaction rates
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Oversaw daily operations to maintain store cleanliness and organization.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Receptionist
Florida Georgia Welding Repair
05.2015 - 08.2017
- Managed front desk operations, ensuring efficient flow of communication and customer service.
- Scheduled appointments and coordinated logistics for welding repair services to optimize workflow.
- Maintained accurate records of incoming and outgoing correspondence, enhancing organizational efficiency.
- Assisted customers with inquiries, providing detailed information on services and pricing options.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Corresponded with clients through email, telephone, or postal mail.
Assistant Manager
Circle K
05.2005 - 05.2015
- Supervised daily operations to ensure efficient workflow and optimal customer service
- Trained and developed staff on operational procedures and customer engagement techniques
- Implemented inventory management systems to enhance stock accuracy and minimize losses
- Analyzed sales data to identify trends, informing promotional strategies and product placement
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Education
High School Diploma -
Pontiac High School
Pontiac, ILSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Staff training and development
- Goal setting
- Sales strategies
- Reporting and documenting
Timeline
Assistant Manager
Doller General
04.2018 - 05.2021
Receptionist
Florida Georgia Welding Repair
05.2015 - 08.2017
Assistant Manager
Circle K
05.2005 - 05.2015
High School Diploma -
Pontiac High School