Chaselynn Smith
Liberty Hill,TX
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Utilizes strong leadership and organizational skills to guide teams and ensure project milestones are met. Track record of implementing efficient processes and achieving project goals.
Overview
7
7
years of professional experience
Work History
Assistant Property Manager
Tad N Lathrop Rentals
11.2019 - 06.2025
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Maintained accurate records of all transactions, ensuring timely reporting to senior management and owners.
- Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
Receptionist
Profound Printing
12.2018 - 10.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Organized, maintained and updated information in computer databases.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Assistant Event Planner
Mayflower Gardens
02.2018 - 10.2018
- Maintained strong relationships with vendors by consistently delivering clear communication and prompt payments.
- Conducted thorough venue research and selection to meet specific client needs.
- Collaborated with marketing teams to promote events successfully, resulting in increased attendance rates.
- Implemented detailed timelines to ensure all tasks were completed on schedule during the planning process.
- Created visually appealing presentations showcasing proposed themes, design elements, and overall vision for each event.
- Proactively addressed potential issues or challenges during the planning process to ensure smooth event execution.
- Coordinated event logistics, including transportation, accommodations, catering, and audiovisual equipment setup.
- Trained and supervised event staff to complete tasks on time.
- Developed creative themes for events and created related activities to engage attendees.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
Education
Associate of Applied Science -
Austin Community College
Austin, TXHigh School Diploma -
Quartz Hill Highschoo;
Lancaster, CA06-2019
Skills
- Administrative support
- Strong communication skills
- Telephone and email etiquette
- Leasing and sales
- Property management
- Records management
- Appointment scheduling
- Business processes and procedures
Timeline
Assistant Property Manager
Tad N Lathrop Rentals
11.2019 - 06.2025
Receptionist
Profound Printing
12.2018 - 10.2019
Assistant Event Planner
Mayflower Gardens
02.2018 - 10.2018
Associate of Applied Science -
Austin Community College
High School Diploma -
Quartz Hill Highschoo;
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