Medical Billing Associate
Novant Healthcare
Charlotte, NC
- Follow up with insurance companies for claim resolution on patient accounts, verification of benefits, payment information
- Access online payer systems to research and resolve accounts
- Utilize excellent communication and customer service skills
- Meet monthly goals and quality standards
- Contractual adjustments to patients' accounts as needed
- Submission of medical records to payers for reconsideration of a denial or appeal via fax or designated web portal
- Indexing correspondence utilizing Onbase
- Posting insurance denials utilizing correspondence from Onbase.
- Post payments & reconcile account balances
- Post adjustments as needed
