Olive Djonou
Overview
3
3
years of professional experience
Work History
Technical Service Cook
The PennState Golf Course
06.2023 - Current
- Contribute to menu expansion, adding more than 15 new menu items
- Mentored new cooks through hands-on guidance during meal preparation processes.
- Collaborate with kitchen staff to deliver high-quality, visually appealing dishes and maintain food safety and sanitation standards
Food Sensory Lab Technician
Sensory Evaluation Center
05.2022 - Current
- Prepare food samples for graduate student projects in sensory science research weekly
- Conduct up to 3 sensory tests weekly and collect test results for data analysis record
- Maintain safe and organized laboratory environment, adhering to strict safety protocols
Summer Hatchery Assistant
Agribio Sarl Hatchery
06.2021 - 08.2021
- Contributed to 10% improvement in hatch rates with daily operations including feeding, cleaning, and ensuring proper environmental conditions for hatching
- Participated in incubation process, monitoring temperature and humidity levels to optimize hatch rates, for over 5,000 chicks
- Packed newly hatched chicks into shipping boxes, for transportation to customers bimonthly
Education
Bachelor's - food science
The Pennsylvanian State University
State College, PA05.2025
Skills
- Proficient in Microsoft suite ( Word, Excel, Powerpoint)
- Data Analysis
- Fluent in French
- ServSafe Certified
Campus Engagement
- Penn State Food Science Club member
- Penn State Vole Dance Club member
Timeline
Technical Service Cook
The PennState Golf Course
06.2023 - Current
Food Sensory Lab Technician
Sensory Evaluation Center
05.2022 - Current
Summer Hatchery Assistant
Agribio Sarl Hatchery
06.2021 - 08.2021
Bachelor's - food science
The Pennsylvanian State University
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<ul> <li>Operations Management Responsibilities:</li> <li>Supervised a cross-functional team of over 40, including field technicians, logistics personnel, and customer service agents.</li> <li>Developed and implemented SOPs that improved field installation efficiency by 30%.</li> <li>Managed nationwide GPS device deployments for fleet clients, coordinating logistics, and resource allocation.</li> <li>Maintained service-level agreements (SLAs) with clients, ensuring a 95%+ client satisfaction rate.</li> <li>Monitored and managed the inventory of GPS tracking devices and installation equipment.</li> <li>Generated and presented monthly operational performance reports to executive leadership.</li> <li>IT Management Responsibilities:</li> <li>Led the administration and technical maintenance of the Nsoroma GPS tracking platform (web and mobile).</li> <li>Oversaw server infrastructure, software updates, and data security across internal systems.</li> <li>Integrated third-party APIs into the company’s GPS platform for enhanced client reporting.</li> <li>Provided tier-2 technical support for software and hardware issues, reducing resolution time by 40%.</li> <li>Implemented cybersecurity protocols and backup solutions to secure client data.</li> <li>Researched and deployed new GPS hardware models, reducing device failure rates by 25%.</li> </ul> at NSOROMA GPS LTD<ul> <li>Operations Management Responsibilities:</li> <li>Supervised a cross-functional team of over 40, including field technicians, logistics personnel, and customer service agents.</li> <li>Developed and implemented SOPs that improved field installation efficiency by 30%.</li> <li>Managed nationwide GPS device deployments for fleet clients, coordinating logistics, and resource allocation.</li> <li>Maintained service-level agreements (SLAs) with clients, ensuring a 95%+ client satisfaction rate.</li> <li>Monitored and managed the inventory of GPS tracking devices and installation equipment.</li> <li>Generated and presented monthly operational performance reports to executive leadership.</li> <li>IT Management Responsibilities:</li> <li>Led the administration and technical maintenance of the Nsoroma GPS tracking platform (web and mobile).</li> <li>Oversaw server infrastructure, software updates, and data security across internal systems.</li> <li>Integrated third-party APIs into the company’s GPS platform for enhanced client reporting.</li> <li>Provided tier-2 technical support for software and hardware issues, reducing resolution time by 40%.</li> <li>Implemented cybersecurity protocols and backup solutions to secure client data.</li> <li>Researched and deployed new GPS hardware models, reducing device failure rates by 25%.</li> </ul> at NSOROMA GPS LTD