Olive Gorneleh
Dayton,OH
Summary
Dynamic Housekeeping Lead at Dayton Children's with strong leadership and organizational skills. Enhanced team efficiency through tailored training programs and improved sanitation standards, resulting in consistently high guest satisfaction. Expert in inventory control and adept at multitasking, fostering a collaborative environment that reduced turnover and optimized operational workflows.
Overview
5
5
years of professional experience
Work History
Housekeeping Lead
Dayton Children's
05.2025 - Current
- Supervised daily cleaning operations to ensure compliance with health and safety standards.
- Trained and mentored new housekeeping staff on best practices and procedures.
- Conducted regular inspections to maintain cleanliness and sanitation throughout facilities.
- Collaborated with team members to optimize workflow efficiency and service delivery.
- Reduced employee turnover by fostering a positive work environment and providing ongoing training opportunities.
- Improved overall cleanliness and organization of the facility by implementing efficient housekeeping procedures.
- Communicated repair needs to maintenance staff.
Housekeeping Supervisor
Sonder
02.2021 - 02.2025
- Supervised housekeeping staff to ensure adherence to cleanliness and safety standards.
- Developed training programs to enhance team efficiency and service quality.
- Implemented inventory management procedures for cleaning supplies and equipment.
- Conducted regular inspections to maintain high standards of guest satisfaction.
- Collaborated with management to streamline operational workflows and reduce costs.
- Trained new hires on best practices and company policies for housekeeping operations.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Completed schedules, shift reports, and other business documentation.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Upheld hotel's reputation for cleanliness, consistently receiving positive feedback in guest surveys.
- Optimized room turnaround times, allowing for earlier check-ins and enhancing guest satisfaction.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Maintained required records of work hours, budgets and payrolls.
- Communicated repair needs to maintenance staff.
Education
High School Diploma -
Dayton Business Design High School
Dayton, OH06-2012
Skills
- Housekeeping techniques
- Workload prioritization
- Task delegation
- Room inspection
- Customer service-focused
- Team building expertise
- Complaint investigation
- Strong leadership
- Orientation conduction
- Teamwork and collaboration
- Multitasking and prioritizing
- Customer service
- Problem-solving
- Time management
- Problem-solving abilities
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Team collaboration
- Guest service and support
- Deep cleaning protocols
- Professional and courteous
- Inventory control
- Sanitation standards
Timeline
Housekeeping Lead
Dayton Children's
05.2025 - Current
Housekeeping Supervisor
Sonder
02.2021 - 02.2025
High School Diploma -
Dayton Business Design High School