Olive Holloway
Chicago,IL
Summary
Results-driven administrative professional with over 20 years of experience in the industry, showcasing exceptional customer service expertise. Seeking a new role to leverage a proven skillset and firsthand experience, offering strong leadership, team support, and business-oriented problem-solving and analytical skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Account Manager
Discover Financial Services
12.2022 - Current
- Successfully resolve delinquent accounts and past due payments by effectively communicating with customers via telephone
- Draft and submit DAS notifications with verifiable information from authorized third parties, ensuring adherence to debt collection rules and regulations (FCRA, TILA, FDCPA, TCPA)
- Collaborate with the team to surpass current KPI trends, resulting in a consistently high level of performance and exceeding collection goals
- Proactively identify and prioritize issues impacting payment, initiating collaboration with other departments to streamline solutions
- Achieve and exceed team goals for call volume and collection targets month after month for each quarter.
Guest Services
Kirkland & Ellis LLP
03.2020 - 09.2023
- Provided cross-functional department support, contributing to the seamless operation of various teams
- Generated daily VAO reports and coordinated with facilities to ensure proper office setup and tech coverage
- Monitored scheduling requests within the team, submitted expense reports, and reported accurate daily time/overtime
- Served as a single point of contact for clients, handling IT troubleshooting, calendar management, and notary public services
- Managed high-volume call support for both US and international offices, handling approximately 1400-2000 calls per month
- Led the DMS confidential records management migration project, maintaining daily communication with security governance to ensure accurate client matter and workspace documentation.
Leasing Receptionist/Office Manager
NEMA Chicago
03.2019 - 03.2020
- Provided comprehensive administrative support for visiting executives, property/asset managers, and overall office operations
- Leveraged CRM software proficiently to track data, including call designation, lead distribution, and meticulous maintenance of the client database
- Collaborated closely with the IT department to monitor and adeptly maintain property databases across diverse software platforms such as CRM, Yardi Voyager, and Rise
- Conducted thorough bi-weekly audits of office/kitchen supplies, actively reviewing vendor contracts to optimize cost reduction and overhead efficiency
- Managed and orchestrated the leasing team's calendar, meetings, and events with precision, ensuring seamless coordination.
Assistant Manager
Hugo Boss
03.2012 - 08.2018
- Successfully overhauled the action plan process, focusing on client capture, proactive business strategies, and strengthening client relations
- Monitored petty cash distribution and diligently processed expenses, ensuring accurate financial documentation
- Orchestrated weekly staff lunches, managed special event catering, and coordinated hosted events to enhance team engagement
- Played a pivotal role in the hiring process, including preparing new employee paperwork and facilitating benefit enrollment
- Reviewed schedule requests and adeptly created bi-weekly schedules, optimizing team efficiency
- Took charge of human capital management, actively participating in recruitment, training, and mentoring of team members
- Led the team to achieve outstanding results, supporting top-line sales, profit and loss management, and effective inventory control
- Generated an impressive $4.5MM in revenue, demonstrating a significant contribution to the organization's financial success.
Executive Assistant/Special Event Liaison
Icon Group Entertainment
10.2006 - 10.2013
- Acted as a liaison between the office and off-site event locations, coordinating events within Illinois and bordering states, including PAWS Chicago, Bar/Bat Mitzvahs, receptions, and large-scale school events
- Developed and executed client-centered event packages, ensuring a personalized and memorable experience for clients
- Redesigned and implemented a comprehensive client/vendor database, enhancing business development and marketing efforts
- Executed special projects, demonstrating autonomy in completing tasks and running errands efficiently
- Showcased tech-savviness by providing internet research, IT support, and software installation services
- Managed calendars and facilitated lightweight domestic travel coordination for the team
- Assisted with production set-up/breakdown, ensuring seamless execution of events.
Education
Some College (No Degree) -
DePaul University
Chicago, ILSkills
- Spreadsheet Management
- Travel Coordination
- Inventory Systems
- Executive Management Support
- Multi-Line Phone Systems
- Scheduling and Calendar Management
- PeopleSoft HRMS
- Technical Support
- Confidential Document Control
- Client Relations
- Credit and Collections
- Concur/Chrome River
- Microsoft Office Suite/Google Suite
- IT troubleshooting and software installation
- CRM
- Event Coordination
- Project Management
- Database Management
- Business Correspondence
- Office Management
Certification
- Project Planning, PGNCHU7L3V35
- Project Initiation, QC6BCJH2UVJY
- Foundations of Project Management, 3JZKG35TUZ72
- Project Execution, 95NU2WVMH8MG
- Agile Project Management, 92TX4ELY7NBJ
- Capstone: Applying Project Management in the Real World, 39H5E6WU7FRQ
Timeline
Account Manager
Discover Financial Services
12.2022 - Current
Guest Services
Kirkland & Ellis LLP
03.2020 - 09.2023
Leasing Receptionist/Office Manager
NEMA Chicago
03.2019 - 03.2020
Assistant Manager
Hugo Boss
03.2012 - 08.2018
Executive Assistant/Special Event Liaison
Icon Group Entertainment
10.2006 - 10.2013
Some College (No Degree) -
DePaul University
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