Olive Homer
Saco,ME
Summary
My first job as an ice cream scooper helped to improve my customer service skills immensely, as well as work a POS system and handle cash regularly. Big Licks was a very fast paced environment especially in peak summer months often averaging 300 customers in a 6 hour work day. Big Licks being only a summer job I sought new work in the restaurant industry where I got hired at Sea Salt Lobster. These two roles were very different but both kept me occupied in my roles and required great customer service. I am able to manage in high-volume guest operations, with customer satisfaction being my top priority.
Overview
1
1
year of professional experience
Work History
Host/Busser/Food Runner
Sea Salt Lobster
08.2025 - Current
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed waitlists and reservations efficiently during peak hours.
- Checked food tickets and run food to tables in a timely manner ensuring they were brought out at the same time.
- Took and bagged take out orders.
- Retained knowledge of menu items to answer guests questions.
- Handled food hygienically.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Ice Cream Server
Big Licks
05.2025 - 09.2025
- Provided exceptional customer service by promptly serving ice cream and addressing customer inquiries.
- Maintained cleanliness and organization of serving area to ensure a welcoming environment.
- Used a POS system regularly.
- Collaborated with team members to manage high-volume periods during peak hours effectively.
- Engaged with customers to promote new flavors and specials, enhancing overall sales experience.
- Supported training of new staff on service protocols, contributing to team development and performance improvement.
- Handled cash as only payment method available.
- Kept tidy and organized area to comply with cleanliness standards.
Education
No Degree -
Thornton Academy
Saco, ME01-2028
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- POS software
- Professional appearance
- Telephone reception
- Reservations
- Front of house organization
- Takeout order processing
- Health standards
- Greeting guests
Timeline
Host/Busser/Food Runner
Sea Salt Lobster
08.2025 - Current
Ice Cream Server
Big Licks
05.2025 - 09.2025
No Degree -
Thornton Academy
Honor Roll
maintained straight A's for over two quarters.