Olive Isidore
Dania Beach
Summary
Results-driven administrative and customer service professional with strong experience supporting remote operations, executive teams, and customer-focused environments. Proven ability to manage high-volume communications, resolve complex customer issues, coordinate logistics, and maintain accurate records while working independently. Highly skilled in CRM systems, virtual communication tools, multitasking, and problem-solving, with a calm, empathetic approach to customer care. Known for reliability, discretion, and delivering consistent, high-quality service in fast-paced remote settings.
Overview
15
15
years of professional experience
Work History
Admin Coordinator/Customer Service Representative
Jarlin Cabinetry
10.2022 - 03.2025
- Coordinated daily warehouse operations, including shipment scheduling, driver and dispatcher communication, and inventory management.
- Served as primary point of contact for customer inquiries and complaints, resolving issues related to freight shipments, orders, and delivery discrepancies.
- Monitored and tracked inbound and outbound shipments to ensure timely and accurate delivery.
- Collaborated with warehouse staff, drivers, and dispatchers to optimize workflow and resolve logistical challenges.
- Maintained accurate records of inventory, shipments, and customer interactions, ensuring compliance with company policies and procedures.
- Implemented problem-solving strategies for shipment delays, missing items, and inventory discrepancies, improving customer satisfaction and operational efficiency.
- Provided administrative support for warehouse management, including documentation, reporting, and data entry.
Customer Service/Sales Associate
Tire Kingdom
01.2020 - 10.2022
- Greeted and assisted customers, providing product recommendations and guidance on tire selection based on vehicle type, driving needs, and budget.
- Managed sales transactions, upselling tire-related products and services, including alignments, rotations, and maintenance packages
- Addressed and resolved customer inquiries, complaints, and service issues, ensuring a positive and professional customer experience.
- Coordinated with technicians and warehouse staff to confirm inventory availability and schedule service appointments efficiently.
- Maintained accurate records of sales, service orders, and customer interactions to support reporting and inventory management.
- Promoted customer loyalty through excellent service, follow-ups, and proactive problem-solving.
Admin Manager/ Remote Executive Assistant
National Debt Relief
06.2010 - 09.2018
- Provided high-level administrative support to executives, managing calendars, emails, meetings, and travel arrangements to optimize workflow and productivity.
- Oversaw daily office operations, ensuring efficient communication, task delegation, and project coordination across departments.
- Managed confidential information and documentation with discretion, including contracts, reports, and sensitive business data.
- Streamlined administrative processes, implemented organizational systems, and improved operational efficiency for remote and in-office teams.
- Served as primary liaison between executives, clients, and internal teams, handling inquiries, follow-ups, and problem resolution.
- Assisted in budget tracking, expense reporting, and preparation of presentations and business proposals.
- Coordinated virtual meetings, events, and special projects, ensuring seamless execution and timely deliverables.
Education
High School Diploma -
Freeport High School
Freeport, NY07-2004
Skills
- Exceptional Communication
- MS office
- Project coordination
- Discretion and confidentiality
- Recordkeeping
- Empathy & Patient Care
- Problem-Solving
- Data & Record Management
- Multitasking & Organization
- Technical Proficiency
- Time Management & Self-Motivation
- Attention to Detail
- Team Collaboration
- Adaptability & Learning
Timeline
Admin Coordinator/Customer Service Representative
Jarlin Cabinetry
10.2022 - 03.2025
Customer Service/Sales Associate
Tire Kingdom
01.2020 - 10.2022
Admin Manager/ Remote Executive Assistant
National Debt Relief
06.2010 - 09.2018
High School Diploma -
Freeport High School