Summary
Overview
Work History
Education
Skills
Certification
Timeline
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OLIVE MBAMBUKULU

Atlanta,GA

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Driven and highly qualified professional specializing in diversity recruiting, operational management, and employee engagement. Adept at building positive relationships with employees and staff.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Tandem Diabetes Care Inc.
05.2022 - 09.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Updated account information to maintain customer records.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Maintained up-to-date knowledge of product and service changes.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

HR Coordinator

Bon Secours Health System
09.2019 - 05.2022
  • Prepare updates and status reports for review and use by management, and other external public health private organizations and/or agencies
  • Develop and manage project work plans and create standard operating procedures
  • Experience in health policy at the state or local level, developing, designing, and implementing healthcare policies and programs, and providing healthcare thought leadership
  • Participate in quality and process improvement efforts to create and maintain a high-performing and efficient team.
  • Maintained human resources information system and kept employee files up to date and accurate.
  • Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
  • Completed background and reference checks to facilitate hiring and onboarding of employees.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.

Administrative Assistant

Atrium Healthcare
07.2014 - 06.2019
  • Responded to hotline calls, offering assistance and support information after assessing needs
  • Partner with stakeholders and higher levels to contribute to Atrium Healthcare
  • Performs timely and accurate data entry and assists with coordination activities for the onboarding of fellows
  • Performs or assists in data entry, management, and data analysis
  • Assist with the development and management of research subcontracts
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.

Education

Doctorate - Pharmacy

D'Youville College
Buffalo, NY
05.2026

Master of Public Health in Health Management And Policy -

Eastern Virginia Medical School
Norfolk, VA
05.2022

Bachelor of Science in Biology -

Livingstone College
Salisbury, NC
05.2019

Skills

  • Strong interpersonal skills
  • Fluent in French and English
  • Strong analytic skills, including knowledge of quantitative and/or qualitative research methods
  • Demonstrated public speaking skills
  • Proficient in Linux, JavaScript, and python
  • Above Average written and oral communication, strong presentation and listening skills
  • Microsoft Skills/EHR/EMR/EPIC/CRM
  • Strong leadership and management skills with a preference for fast-paced projects
  • Strong quantitative, statistical, data analysis skills and public heath Informatics
  • Strong ability to multitask
  • Excellent organizational skills and attention to detail in maintaining accurate, retrievable records
  • Data Entry and Collection

Certification

  • Pharmacy Intern
  • Certified Nursing Assistant 2016, Divine Health Academy Charlotte, NC
  • Basic Life Support/CPR Certified 2016, Thompson Education Charlotte, NC


Timeline

Customer Service Representative

Tandem Diabetes Care Inc.
05.2022 - 09.2023

HR Coordinator

Bon Secours Health System
09.2019 - 05.2022

Administrative Assistant

Atrium Healthcare
07.2014 - 06.2019

Doctorate - Pharmacy

D'Youville College

Master of Public Health in Health Management And Policy -

Eastern Virginia Medical School

Bachelor of Science in Biology -

Livingstone College

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