Olive Wothaya Maina

· Guided the kitchen staff through the shift with 100+ plus covers and ensured quality food and fast pace on Expo.

· Memorized different menu items, pairings and helped guide guests to their ideal dinning experience.

· Managed the POS system and entered orders with zero errors.

· Helped run food to the guest on 250+ covers a night.

· Occasionally assist with accounts payable with filling cheques, organizing food outlets receipts and receiving mail.

· Train, lead and guide the team members during a shift.

· Complete reservations over the phone and in-person and ensure all aspects of the room reservation procedures are followed, including bookings, confirmations and cancellation policies.

· Handle guests’ complaints and provide appropriate solutions and alternatives within the required time as well as follow up to ensure satisfactory resolution.

· Resolve guest billing concerns while following company policies.

· Run daily reports to authorize credit and debit cards, check inventory on rooms and make sure all guests’ needs are taken care of.

· Managed the POS system and entered orders with zero errors.

· Memorized over 20+ different menu items and helped guide guests to their ideal dinning experience.

· Ensure cleanliness, process payments and complete a cash out report at the end of each shift.

· Welcoming the guests and getting them checked into their rooms in a timely manner.

· Run daily reports to authorize credit cards, check inventory on rooms and made sure all guests’ needs were taken care of.

· Cross trained through Switchboard / pbx, reservations, front desk and guest relations.

· During this program I helped housekeepers make beds and strip rooms as needed.

· Helped ship out amenities to different parts of the hotel.

· I participated in different management learning events that the company provided for us.

· Rotated through various parts of the hotel i.e., front desk agent, housekeeping and purchasing.

· Shadowed supervisors and managers observing and understanding how the hotel and each department runs.

· During this program I sharpened my service skills.

· I helped ship out amenities to different parts of the hotel.

· Rotated through various parts of the hotel i.e., food and drinks runner, room service delivery and purchasing department.

· Shadowed hosts, supervisors and managers observing and understanding how the hotel and each department runs.