Assistant Manager
SP Plus Parking
BROOKLYN, NY
12.2023 - Current
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Communicated regularly with customers to gain insights into their needs.
- Delegated daily tasks to team members to optimize group productivity.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
