Oliver Batin
Omaha,NE
Summary
Years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
8
8
years of professional experience
Work History
Yard Worker
Watkins Concrete Block
2023.04 - 2024.02
- Improved yard efficiency by organizing tools and equipment for easy access and optimal workflow.
- Demonstrated adaptability by learning new skills or taking on additional tasks as required to support the overall success of the yard operation.
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
Cheese/Deli Manager
HyVee Foods
2021.05 - 2023.02
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Addressed customer concerns promptly and professionally, resolving issues to their satisfaction.
- Trained new team members on deli procedures, ensuring consistency in product quality and service levels.
- Inventoried food products and associated materials on weekly basis.
- Created enticing deli displays that showcased featured products and attracted customers to the department.
- Set schedules for [Number] staff by planning and designating shifts and hours.
Cheese Specialist
Kroger
2015.09 - 2021.05
- Utilized knowledge of international cheeses to accommodate diverse clientele with varied tastes and dietary requirements.
- Sanitized and cleaned counters, shelves, floors and food service equipment.
- Monitored product quality through regular tastings to ensure freshness and adherence to established standards.
- Assisted in the creation of visually appealing cheese displays, drawing customer attention and increasing sales.
- Provided exceptional service through attentive listening, clear communication, and timely fulfillment of orders.
- Collaborated with store management to plan and execute successful cheese promotions and events.
- Greeted customers to educate, answer questions and prepare cheese.
Education
No Degree - Graphic Design
Metropolitan Community College
Omaha, NE06.2014
Skills
Power tool proficiency
Equipment Operation
Snow Removal
Relationship Building
Call center experience
Online chat and email
Product Sales
Customer Needs Assessment
Customer Relationship Management (CRM)
Computer Skills
Understanding Customer Needs
Product Knowledge
Customer Engagement
Accomplishments
- Collaborated with Author Tony Jerris in development of The Big Cheese Family/ Children's Book
Timeline
Yard Worker
Watkins Concrete Block
2023.04 - 2024.02
Cheese/Deli Manager
HyVee Foods
2021.05 - 2023.02
Cheese Specialist
Kroger
2015.09 - 2021.05
No Degree - Graphic Design
Metropolitan Community College
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